Job Description

As the newest member of our team, you will play a pivotal role in the development of our recruitment and people office. You are an HR professional with 5+ years of experience in full-cycle candidate management who has created programs and systems that have helped startup stage companies in the contact center industry grow/scale. You understand the nuances of hiring, training, and developing people in a fully remote operation. If you thrive in an ever-changing, fast-moving environment where you’re able to stretch yourself intellectually every day, let’s talk!

You Value: Relationships, Organization, Collaboration

Spend your time:

• Facilitating the end-to-end recruitment process, including screening, interviewing, onboarding, and training – helping foster a culture of collaboration and respect
• Designing and implementing the human resource processes and systems required for us to grow and scale
• Implementing a robust HRIS platform that will elevate our communications across the organization
• Building strong relationships with hiring managers and candidates - keeping everyone informed throughout the hiring process
• Coordinating onboarding and training for effective ramp up of new team members
• Identifying ongoing training needs, conducting virtual training sessions, and developing new material as needed
• Administering employee benefits programs, assisting with inquiries and conflict resolution
• Promoting a culture of inclusivity, integrity and employee engagement
• Making personal and professional growth your mission!

Qualifications

Show us your:

• Undergraduate degree and 5+ years of experience in a growing human resources operation with responsibilities for hiring contact center and customer service agents
• PHR or SHRM certification
• Experience working in a startup creating programs/systems to help them grow and scale successfully
• Knowledge of multistate benefits administration and compliance
• Deep understanding of the unique cultural requirements and challenges of a fully remote organization
• Exceptional written and oral communication skills - comfortable collaborating at all levels of the organization
• Gifted trainer with the ability to identify needs, conduct virtual training sessions and develop course materials with relationship to onboarding and talent upkeep
• Growth mindset – continuously seeking ways to drive employee engagement throughout the organization

Additional Information

You’ll enjoy:

• Competitive salary based on experience
• Full suite of benefits
• The opportunity to build a people office for the future

Goldstone Partners is helping this successful team find driven professionals who want to be part of the company’s future. Applicants welcomed from US Citizens and individuals holding a valid Green Card.