Position Reports to: Academy Manager (or General Manager)

Functions: Effectively sell and register customers in Academy programs and golf facility events. Do payment processing, registration admin, and customer-relations building.

Duties: The position duties include, but are not limited to, the description listed below. The candidate must be prepared to take on additional responsibilities as part of the GCS team.

Provide operational presence in Sales office to ensure effective sales outreach and timely responses to customer inquiries. Also help ensure smooth customer operations in the Academy delivery of all golf instruction and related services.

Ensure customer service, safety of customers and employees, and cleanliness of Academy facilities.

Responsible for daily cash receipts and account for safekeeping according to company policy and procedures.

Assist with coordination of instructor schedules for a large team of teaching professionals. Assist with ensuring proper staffing levels for Academy, particularly group lessons, clinics and junior classes/camps.

Assist with providing information to operational staff members according to company employment policies and procedures.

Assist with responses to customer complaints and problems.

Participate and help with the organization of Golf Academy educational programs, clinics, outings, club fittings and club repair/building, as needed.

Assist with report preparation, record keeping, maintaining and updating policies and procedures and budgeting as required. Ensure all customer data is collected and processed in a timely manner.

Work with company marketing/events coordinator in promoting all golf services to create customer interest and generate revenue.

Hours: Part-time Hours (off-season) Full-time Hours (in-season); Priority coverage needed on weekends, at least one day.

Required: • Golf knowledge

Sales management experience

Outgoing, people-person and sales-driven/results-oriented

Highly customer-service oriented

Works well in team environment

Strong administrative background

In-depth knowledge: Word, Excel, PowerPoint, database tools, web editor, etc.

Excellent written and oral communication skills

Desired: • Bachelors degree

Professional affiliation – PGA, LPGA, or USGTF

Golf business/operations experience

Compensation: $15.00 / hour

Benefits: All employee benefits programs are reviewed annually by our HR department and subject to change. Benefits category for this position is “Staff Class”. Details of benefits, including timing of eligibility are available from HR. Employee privileges include FREE golf, FREE range balls and discounts on meals and golf merchandise.