Job Description

Gonzales Consulting Services, Inc. (GCS) is a dynamic and progressive company that is on the leading edge of technology. We provide quality information systems, financial, and management services to a broad range of organizations. Our clients include various Federal government agencies and small businesses. We seek competent, well-trained individuals who focus on achieving customer satisfaction. Customer service, integrity, and competence are the words by which we live. We offer a competitive wage and benefits package including medical, dental, vision, 401K, life insurance, and paid vacation/sick time. EEO employer.

Telecommunications Specialist support will coordinate, install and support communications equipment for moderately large and complex facilities at both hands on and project management levels. This shall include evaluating client and facility telecommunication needs, gathering data, soliciting support, installing and reconfiguring equipment and servers, training team members and planning for future service needs. The successful candidate will have significant knowledge and experience in TELECOMMUNICATIONS SUPPORT, LMR SUPPORT AND IT NETWORKING and an ability to work independently and in a team with a positive attitude to get the job done.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Possess a good mix of Telecom and IT networking knowledge to perform large and complex voice/data telecommunications and LMR projects. Be responsible for monitoring and evaluating PBX operation through the eventual long-term goal of converting fully to VoIP technology.

• Research, redesigns, analyzes, install, modify, maintain, troubleshoot and repair complex electronic systems and subsystems for telecommunications, electronic instrumentation systems and equipment.

• Reviews and analyzes technical documentation to ensure adequate telecommunications and LMR support equipment has been identified in support of new equipment installations.

• Monitor voice communication equipment performance, maintain an inventory and report activity levels on voice communication systems and radio communications equipment. Perform analysis of system-generated statistics and make recommendations for hardware/software/traffic configurations and resource allocation.

• Demonstrated experience using and working with Motorola equipment.

• Assist the client’s call center managers and end users with solutions to technical problems and implementations of telecommunications and radio hardware, software, operating systems, utilities, networks and data communications specific to Call Center ACD and IVR.

• Developing plans and policies for systems improvement, conducting post-implementation evaluation and make recommendations. Reviewing technical specifications and evaluating proposed equipment configurations for suitability of use and interoperability with existing system and network architectures.

• Alarm Receiver equipment: Programming; Maintenance; Repair; Ensure proper data storage; Maintain inventory.

• Radio: Update alias database information; Maintain console configurations; Coordinate updates for the console system; Program radio equipment for Client Regions; Coordinate repair of portables and mobiles; Coordinate the repair and maintenance of the radio systems in client regions; Ensure radio system contract is followed with accordance to the Government Scope Of Work (SOW); Conduct initial testing of Radio Console system; and Maintain inventory.

• Phone System: Coordinate with client’s customer’s Password resets; Install and move phone extensions as requested; Maintain an accurate inventory of all phone lines in the client’s center; Conduct initial testing and repair of all phones in the client’s center; Conduct initial testing and repair of audio recording system for radio dispatch and emergency phone calls; Ensure all channels are labeled and recording correctly in the recording system; Connect new recording channels as needed; and Assist in coordination and repair of recording equipment.

• Verify that all equipment maintained UL Compliant.

Qualified candidates must successfully complete pre-employment screening, criminal background and credit checks and a federal government background investigation.

If you would like to become part of this exciting and exceptional team and meet the requirements, you are encouraged to apply. Gonzales Consulting Services, Inc. is an equal opportunity employer. We encourage all persons regardless of race, color, creed and/or religion, sex, age, national origin or marital status to apply.