JOB SUMMARY
The Business Analyst II is an integral member of the Reliance Technology Solutions (RTS) ERP team and is tasked with working with Business Stakeholders to gather, understand and document business requirements that address low complexity business problems. The Business Analyst II is responsible for documenting the current business process and the desired “to be” state. The Business Analyst II supports the analysis, testing and implementation phases of ERP projects, working closely with business stakeholders and the entire project team to insure project success.
ESSENTIAL FUNCTIONS
Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.
- Effectively uses interviewing skills to elicit, identify, and document business requirements
- Precisely and consistently captures business problems
- Prioritize business requirements to identify the most critical needs
- Uncover needs and value drivers that business partners and end users would not be able to articulate on their own
- Obtain agreements and confirm understanding by clearly interpreting business requirements to business stakeholder
Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.
- Accurately translate business requirements into functionality
- Manage requirements to meet business expectations
- Document the current business process and the desired “to be” state
- Prioritize business requirements based upon business need
- Understand business process complexity
- Assess the risks of various solutions looking across multiple applications
- Contribute to the “to be” business process state considering multiple factors
Creating Compelling Business Case - Ability to measure and communicate proposed project benefits.
- Clearly articulate the impact of business problems and benefits using business language
- Understand the organization’s economic and revenue drivers
- Understand industry-specific trends that impact the organization
- Quickly adapts to changes in business strategy
- Help business partners communicate solution value to key stakeholders
Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.
- Adhere to RTS project methodology throughout the project lifecycle
- Effectively engage stakeholders in the project estimation process
- Manage ambiguity and create accurate project effort estimates for assigned tasks
- Understand, consider and communicate interdependencies for project estimates
Designing for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.
- Incorporate usability and User Interface (UI) efficiencies into business solutions
- Understand the business data needs as it relates to a potential solution
- Effectively convey the business preferences and functional design to the technical teams
- Ensure end-to-end service performance from the end user’s perspective
- Provide traceability between business requirements and design
Business Requirements Testing and Validation - Managing traceability of business requirements through testing and validation process.
- Ensure that business and non-business requirements have been met through testing and validation
- Execute functional testing and validation of proposed solution
- Document validation results and address any that were not as expected
- Develop reusable test case suite
- Execute system and integration testing
- Works with stakeholders on evaluating coverage of test cases
User Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution.
- Build user acceptance test cases
- Coordinate testing with end users
- Provide clarification on basic questions of solution testing
- Train end users on business solution
- Incorporate customer feedback into delivery of service to provide the best experience possible for the customer
- Monitor testing of business solution
- Quickly and effectively solve customer problems
- Facilitate end-user adoption of business solution
Business Relationship Management - Ability to engage business sponsors and contribute to their targeted business outcomes.
- Proactively resolve customer satisfaction issues
- Clearly articulate the role of technology in terms easily understood by business constituencies
- Help align customer expectations for project delivery (e.g. scope, schedule, budget and outcome)
- Effectively navigate conflict between multiple business partners
- Adjust engagement to match customer preferences
SUPPLEMENTAL DUTIES & RESPONSIBILITIES
- Pursues training and development opportunities; Strives to continuously build knowledge and skills
- Assists personnel in other RTS departments to resolve technical and/or application issues
- Other duties as requested
CORE COMPETENCIES
Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
Able to:
- Frame problems before trying to solve them
- Break down medium to high complexity problems and identify all of their components
- Provide insight into the root-causes of problems
- Seek advice from those who have solved similar problems
- Anticipate problems and is proactive in addressing them
- Follow up to ensure that the problem has been resolved
- Ask perceptive questions to seek optimal solutions
- Explore various sources for answers, and think "outside the box" to find options
- Be open to others' ideas to help develop solutions
- Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
- Evaluate the chosen course of action to determine its worth and impacts
Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.
Able to:
- Provide service to internal and external customers to satisfy their needs and expectations
- Listen to concerns and resolve reported issues effectively and promptly
- Deliver high quality products and services
- Commit to continuous improvement
- Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
- Anticipate customer’s needs and move to effectively address issues
- Establish proactive relationship with customers; includes providing education to clients as appropriate
- Elicit feedback from customers
- Deliver high quality solutions that meet the organization’s needs
Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
Able to:
- Gather relevant information before making decisions
- Escalate decisions when appropriate
- Weigh pros and cons of each option before making a decision and moving forward
- Balance analysis, insight, experience, and perspective when making decisions
- Explain the rationale for a decision
- Find solutions that are acceptable to diverse groups with conflicting interests and needs
- Make decisions in difficult situations in a timely manner
- Consider lessons learned from experience, differing needs, and the impact of the decision on others
Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.
Able to:
- Proactively collaborate between own functional area and areas below or above in the project stream as needed
- Set well-defined and realistic personal goals
- Comply with established policies and procedures
- Accept responsibility for mistakes
- Display a high level of initiative, effort, and commitment towards completing assignments
- Minimize re-work
- Seek out learning opportunities
- Identify training needs and take action to obtain knowledge
- Anticipate and adjust for problems and roadblocks
- Be enthusiastic for the things he/she sees as challenging
- Be proactive throughout work assignments /projects
- Persistently push self and others for results
- Help others learn
- Make good decisions on behalf of the company (profitability, compliance)
- Manage costs
- Provide consistency between projects
Company Business Knowledge - Understands the company, its products and the business processes.
Able to:
- Apply broad Reliance business knowledge and integrate it into optimal technology solutions for business processes
Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.
Able to:
- Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
- Ask questions and summarize what was heard to prevent miscommunication
- Present information in a concise and focused manner
- Listen to others
- Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
- Produce written information, which may include technical material that is appropriate for the intended audience
- Share ideas and perspectives and encourage others to do the same
- Inform others involved in a project of new developments
- Ensure written messages have the desired effect on the target audience
Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.
Able to:
- Establish rapport with co-workers easily
- Encourage and facilitate cooperation, pride, trust and group identity
- Foster commitment and team spirit
- Work with others to achieve goals
- Listen and respond constructively to other team members' ideas
- Offer support for others' ideas and proposals
- Be open with other team members about his/her concerns
- Share his/her expertise with others
- Express disagreement constructively
- Acknowledge team members for their contributions
- Provide assistance to others when they need it
- Work for solutions that all team members can support
- Effectively persuade and influence team members to achieve goals
- Effectively collaborate with geographically distributed teams
Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.
Able to:
- Act in a proactive and achievement-oriented manner
- Treat co-workers in a fair and equitable manner
- Empower others by sharing information
- Actively listen and clarify information as needed
- Foster an atmosphere of open communication
- Behave in a tactful, compassionate, and sensitive manner
- Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations
- Share best practices and processes
Required Skills
- Bachelor’s Degree or equivalent work experience in a related field required
- 5+ years of Business Analysis experience required
- 5+ years ERP systems experience required with applications such as eStelplan, Eniteo, Microsoft Dynamics AX, SAP and Oracle required
- 2+ years of Metals Industry or Supply Chain experience required
- Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
- Proficiency with Microsoft Windows and Microsoft Office products required
- Proficiency with some collaboration tools like SharePoint and Box
- Capable of learning new systems and creating/implementing new system functionality
- Must be self-motivated and able to work independently and with minimal supervision and as part of a team
- Detail oriented with excellent interpersonal communication skills
- Excellent customer service skills
Required Experience