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Customer Service Representative

Goodr

Customer Service Representative

Inglewood, CA
Full Time
Paid
  • Responsibilities

    Job Description

    ABOUT GOODRWe're recklessly committed to fun…blah, blah, blah, sunglasses! This is our actual mission statement, and here are some fun facts about our brand that might interest you: OUR VALUES: We have two core values: Fun & Authenticity.

    • FUN = Sucking isn't fun. Agreed? Taking pride in your work, finding joy in being GREAT, and celebrating wins… and losses. Now, that's fun!
    • AUTHENTICITY = Focusing on being authentic over being liked. (Next-level guru stuff. Count it.)

    FUN FACT: We do not allow email to be sent internally. Carrier pigeons only. JK, we use Slack.

    AUTONOMY: We practice autonomy, empowerment, and accountability so that every team member can be in control of their own life.

    • NO BOSSES: Not joking. We have a flat reporting structure: you are your own boss. "World's Greatest Boss" mugs encouraged. 
    • REMOTE WORKING: We have a super-liberal remote working policy. For most roles, you are only required to be in the office 2 days per week (after your first 30 days).
    • UNLIMITED VACATION: That was not a glitch in the matrix, we offer unlimited vacation.

    MASTERY: We encourage growth, grit, and greatness (and alliteration!); and expect you to take pride in your work. 

    • GROWTH: We provide continuous personal development because we want you to grow and do your best work. We have a green thumb, but...for people.
    • FEEDBACK: We value people who give and receive feedback with grace. 'Nuff said.

    FUN FACT: Every quarter we have a two-day, all-employee summit that ends with a party! We call it goodrSTOCK because it's as epic as a music festival that has only happened twice in history, but we do it quarterly. 

    PURPOSE: We want to leave the world better than we found it in ways that are unique to an individual's personal journey. But, what does that even mean??? It means:

    • PURPOSE PROJECTS: Every team member gets to create their own project for making the world a better place. Some current projects include: finding ways to use recycled plastics, getting goodr to carbon-neutral, and bringing awareness to sexual assault. 
    • PAID TO VOLUNTEER: Yes, you get paid to volunteer! Our favorite paradox!

       

    FUN FACT: One purpose project this year resulted in Nicki Minaj sharing a video a team member created!  


    RESPONSIBILITIES

    Do you love spreading child's joy to people all over the world in the form of sunglasses?! Do you like connecting with humans? Do you love nothing more than to put a smile on a previously sourpuss face? Do you spend your sleepless nights thinking of all the different ways you can make people happy? Do you love finding ways to kill people with kindness? Does the phrase "problem solving" spark a borderline insane passion in your soul? If any of this resonates, then this is the job for you! At goodr we specialize in having fun and slinging sunnies. Maintaining the highest level of customer service for our customers is our top priority, so we're looking for people interested in an hourly position in the Customer Service aviary. 

    • Responsible for managing Customer Service inquiries for our consumers and retailers, processing warranty requests and assisting other departments when emails are slow.
    • Work and problem solve autonomously.
    • Be engaged in constantly improving processes and standards in the department.
    • Actively participating in Operation: Carl's Booty
    • Actively listening during weekly meetings, reading slack, and generally gathering information independently. 
    • Wrangle unicorns and tend to the octopus garden

    ABOUT THE IDEAL CANDIDATE 

    • Organized AF
    • A self-starter who can rely on their skill in prioritizing and organizing their workflow to respond to multiple requests.
    • Strong attention to detail required to solve problems thoroughly.
    • Be creative, iterative, and constantly test your ability to provide the best customer service possible
    • Dependable with the willingness to take the initiative to work collaboratively and with a sense of urgency.
    • Proficiency on a Mac
    • Mad bonus if you've got previous experience with Zendesk, TradeGecko, Shipstation, or Shopify.
    • Must be able to work in Los Angeles
    • Must have a good attitude and not afraid to ask questions
    • May or may not have a degree...we don't care (bonus points for Basset Hound Science or Dinosaur Law
    • Will have a growth mindset 
    • Loves getting and giving feedback 
    • Is into personal growth
    • Thinks Fun is being great (not partying) 
    • Loves everything above

    WHAT YOU GET

    • The opportunity to show up every day and have fun
    • The ability to learn and grow as a person
    • To be involved in the most exciting sunglasses brand to hit the athletic space
    • A paycheck 
    • Medical, dental, and vision benefits 
    • Free sunglasses

     

    NEXT STEPS

    Submit the following: 

    • Resume
    • Killer cover email. Not the usual boring corporate thing. We want to see your personality. Let that freak flag fly!
    • Links to projects or groups you're involved with (if you have them)
    • A drawing of an octopus fighting a pirate (not joking)