Job Title: Front Desk Manager

Company: The Goodstone Inn & Restaurant

Reports To: General Manager

Job Summary:

As part of the Goodstone Team, we are committed to inspiring and instilling a passion for excellence and allowing you to excel and grow as a team player! As the first point of contact, you will be part of a high-energy and enthusiastic team, providing our guests exceptional service to exceed expectations.

The Front Desk Manager will manage the needs and ensure an exceptional experience for all our guests throughout their stay, overseeing all facets of the guest experience, coordinating the check-in process, resolving guests' issues, and managing the work of the Guest Services Team while providing hands-on assistance. The Front Desk Manager is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. They will maintain a positive and calm outlook, regardless of what challenges might arise, and have an excellent ability to lead and motivate your team.

Essential Functions

Reasonable accommodations are made to enable individuals with disabilities to perform essential functions.

Hire, train, mentor, discipline, and terminate GS staff

Manage and drive quality of service

Knowledge of front office systems (Maestro)

Maintain up-to-date knowledge of hotel rates and promotions and take an active interest in sales functions and opportunities for the inn.

Schedules GS staff effectively to the needs of the department

Ensure team members work together and communicate to provide continuously high standards of service to our guests

Works with team to develop activities and events to enhance guests’ stay.

Meets with the GM and Asset Manager monthly to review the budget and stay on goal

Liaising with all departments to ensure swift and efficient communication across the inn

Preferred Education and Experience:

At least 2 years of experience in the hospitality industry.

Understanding of revenue management techniques and strategies.

Maturity and the ability to perform well under pressure are required.

Job Type:

Full-Time: Must be able to work a varied schedule, including AM, Mid, and PM shifts, weekdays, weekends, holidays

Supervisory Responsibility:

This position manages all department employees and is responsible for the performance management and hiring of the employees within that department.

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is expected to stand for long periods; walk; climb stairs comfortably; use hands to finger; handle or feel; and reach with hands and arms and requires the ability to lift products and supplies of up to 50 pounds occasionally.

Additional Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time or without notice.