Job Description

This is a temporary assignment for a call center representative or a receptionist with high call volume experience at Tarrant County Public Health Department

This assignment will go until December 31

Must have a clean background

Must be bilingual

You will be responsible for answering all incoming calls and emails, handling customer questions. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment.

Duties and Responsibilities

· Respond to incoming calls and messages in a timely manner throughout shift

· Identify customer questions, complaints, concerns, and overall needs

· Provide sufficient answers and solutions to all customer queries

· Handle customer complaints respectfully and professionally

· Redirect customers to appropriate departments and teams when appropriate

· Follow all communication procedures, policies, and guidelines during every customer interaction

Requirements and Qualifications

· High school diploma or equivalent (GED)

· 4 years’ experience in Customer service

· 4 years’ experience in a call center or high phone volume position

· Excellent communication and time management skills

· Ability to multitask

· Outgoing and friendly personality

· Must be proficient in the use of computer and Microsoft Outlook