Job Description

This is a temporary assignment for a call center representative or a receptionist with high call volume experience at Tarrant County Public Health Department

This assignment will go until December 31

Must have a clean background

Must be bilingual

Weekend work is required

You will be responsible for answering all incoming calls and emails, handling customer questions. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment.

Duties and Responsibilities

· Respond to incoming calls and messages in a timely manner throughout shift

· Identify customer questions, complaints, concerns, and overall needs

· Provide sufficient answers and solutions to all customer queries

· Handle customer complaints respectfully and professionally

· Redirect customers to appropriate departments and teams when appropriate

· Follow all communication procedures, policies, and guidelines during every customer interaction

Requirements and Qualifications

· High school diploma or equivalent (GED)

· 4 years’ experience in Customer service

· 4 years’ experience in a call center or high phone volume position

· Excellent communication and time management skills

· Ability to multitask

· Outgoing and friendly personality

· Must be proficient in the use of computer and Microsoft Outlook