Job Description

POSITION PURPOSE : DONATION ATTENDANT

Under the direct supervision of store management the Donation Attendant is responsible for greeting and assisting donors, breakdown of donations, keeping accurate donor records and providing donors excellent customer service. The Donation Attendant is also responsible to participate in all sales floor store activities and maintain a professional manner to ensure maximum customer satisfaction and confidence. In addition to providing maximum security and protection of company assets.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Follow safety policies and procedures ensuring maximum safety, security and protection of all donors and company assets.
2. Greet all donors in a prompt, friendly and courteous manner and assist with unloading donations from vehicles.
3. Offer all donors a donation receipt and ensure accurate count of all donors for the location are logged/recorded.
4. Ensure all donations are broken down into categories assigned by supervision.
5. Ensure drive through donation area is clean and organized and transport all trash to dumpster.
6. Ensure donations are loaded and/or unloaded from trucks.
7. Follow company policy and procedures according to Goodwills Team Member Handbook and all applicable SOPs for the job position.
8. Accomplish retail and organization mission goals by completing related assignments as needed.
9. Ability to work varied hours/days as business dictates.
10. All other duties as assigned by management.

EDUCATION/EXPERIENCE

High school diploma or GED equivalent preferred, along with a minimum of 1-3 months of related experience and/or training or equivalent combination of education and experience. Must have the ability to use a pallet jack and possess good interpersonal and communication skills.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

FINGER DEXTERITY: THE ABILITY TO MAKE FAST, SIMPLE, REPEATED MOVEMENTS OF THE FINGERS, HANDS AND WRISTS.

TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.

AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.

PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk and hear. The employee is regularly required to stoop, kneel, and crouch. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 30 pounds.

INTENT AND FUNCTION OF POSITION DESCRIPTION

Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.

PRODUCTION ASSOCIATE POSITION PURPOSE

The Production Associate is responsible for sorting and processing quality merchandise efficiently in a timely manner and to assist in making price tickets on any special priced items. It is also the responsibility of the Production Associate to welcome and assist donors.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.

2. Responsible to fulfill and assist with all production and donation functions.

3. Ability to sort textile from hard goods and miscellaneous items, distinguish between quality merchandise and trash/auction; maintain continuous flow of pre-sorted materials to achieve production goals, price merchandise according to company guidelines, and stock merchandise by classification on the sales floor. Ability to hang quality textiles on a rack efficiently, maintaining an average production rate of 100 pieces per hour worked; assist in daily quality pull.

4. Ability to process wares, electronics, books and miscellaneous items, distinguish between quality merchandise and trash/auction; maintain continuous flow of pre-sorted materials to achieve production goals, price merchandise according to company guidelines, and stock merchandise by classification on the sales floor. Ability to maintain an average production rate of 100 pieces per hour worked; assist in daily quality pull.

5. Ability to process accessories, shoes, hand bags and miscellaneous items, distinguish between quality merchandise and trash/auction; maintain continuous flow of pre-sorted materials to achieve production goals, price merchandise according to company guidelines, and stock merchandise by classification on the sales floor. Ability to maintain an average production rate of 100 pieces per hour worked; assist in daily quality pull.

6. Safely assist in loading and unloading of trucks and vehicles without damage to merchandise; determine price, sanitize, and tag furniture and large donated items; perform testing of electrical/mechanical items for safe operation, price; place all merchandise safely on the sales floor in a timely manner.

7. Perform housekeeping functions that ensure that workstation, production and/or donation area, and sales floor are kept neat, clean, and organized.

8. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission.

9. Ability to work varied hours/days as business dictates.

10. All other duties as assigned (i.e. cleaning, recovery).

EDUCATION/EXPERIENCE

High school diploma or GED equivalent preferred, along with a minimum of 1-3 months related experience and/or training.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

FINGER DEXTERITY: THE ABILITY TO MAKE FAST, SIMPLE, REPEATED MOVEMENTS OF THE FINGERS, HANDS AND WRISTS.

TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.

AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.

PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk of hear. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 30 pounds.

CUSTOMER SERVICE ASSOCIATE POSITION PURPOSE:

The Customer Service Associate oversees and participates in all sales floor and backroom store activities in addition to maintaining a professional manner to ensure maximum internal and external customer satisfaction. Responsible for ensuring the security and protection of company assets.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

1. Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.

2. Perform Counterpoint Point of Sale functions and transactions; ensue safe and accurate handling of all cash drawer funds, media, and Goodwill property; accountable for overages and shortages.

3. Ensure all merchandise is displayed/stocked in its proper department and in accordance with merchandising procedures. Perform necessary housekeeping duties, including, but are not limited to, cleaning and recovery of sales floor, dressing rooms and production/processing areas, sweeping, mopping, dusting, and vacuuming as needed, maintaining order in all departments, including clothing, domestics, shoes/accessories, wares, books, and furniture.

4. Responsible to assist as needed in production areas including textiles, WEB and ASH. In addition, to assisting in accepting donations.

5. Follow company policy and procedures according to Goodwill Employee Handbook and SOPs applicable to job position.

6. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission.

7. Ability to work varied hours/days as business dictates.

8. All other duties as assigned (i.e. cleaning, recovery).

EDUCATION/EXPERIENCE:

High school diploma or GED equivalent preferred, along with a minimum of 1-3 months of related experience and/or training or equivalent combination of education and experience.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.

TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.

AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.

PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk of hear. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 30 pounds.

Company Description

Goodwill can help people overcome barriers to self-sufficiency, through the Power of Work. You donate and shop, and Goodwill provides job training programs and employment placement services to people with disabilities, those who lack education or job experience, and others facing challenges to finding employment. Goodwill provides a hand up, not a hand out to thousands of local residents every year. Ninety cents of every dollar raised by Goodwill goes to support our mission of service to the community. Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintains its status as an at-will employer.