Job Description
Based on-site at the customer’s location in Atlanta, this position is responsible for creating and maintaining global metrics related to supply chain and logistics operations. The Logistics Operations Analyst is responsible for presenting and reporting findings to both the Onsite Program Manager and customer directly. Will work with business leads to define and manage business process and technology roadmaps, manage change, and implement new ideas effectively within the Customer culture. Must have strong programming and database management skills. Additional responsibilities include development and maintenance of standard operating procedures/work instructions and training and support stabilizing the operation to upgrade the warehouse management system. The successful candidate must have strong analytical, written, and communication skills as this is a customer facing role. Must be adaptable to changing technologies and a dynamic, fast paced work environment. Must possess an attitude to go above and beyond and deliver exemplary customer service.
Duties & Responsibilities:
•Develop Business Intelligence tools and dashboards. •Labor cost model based on volumes of builds and decoms for internal financial modeling purposes. •Labor cost model analysis to inform future RFPs with 3PL logistics providers. •Warehouse space forecasting model for spokes based on builds and decoms volume forecasts. •Develop custom tools and dashboards, on request. •SLA/KPI monitoring across workstreams, site types & 3PL providers - with root cause insights and solution recommendations provided to the Customer. •Regularly measure and report SLA performance and quality metrics to customers. •Consolidate builds and decom forecasts. Establish and report on forecasting accuracy metrics. •Rollout new technical solutions to global sites & 3PLs. •Test new efforts or setups. •Periodic travel to sites will be required. (~10-25% travel)
Qualifications
· Min 3 years experience in business analyst and developer role · IT background · Effective communication skills & negotiations · Excellent customer service skills · Ability to work on own initiative in a busy environment · Strong knowledge of SQL, Microsoft Excel · Knowledge in JavaScript, Python · Knowledge in Google Cloud Platform, BigQuery · Knowledge of Google Docs and Tableau highly desired · Ability to define, develop & document business processes and procedures
Additional Information
Expeditors offers excellent benefits: