Job Description
The Transportation Operations Coordinator is responsible for driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.
Key Responsibilities:
- Build customer relationship and provide excellent customer service, understanding their needs and goals
- Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
- Oversees the daily operations, projects and performance of the transportation operation to meet KPIs and OKRs as agreed to with the client, i.e OTIF
- Drive carrier and service provider performance for the US Hub or Spoke locations
- Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
- Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
- Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise and operation
- Acts as a liaison between Google’s warehouse vendor and carrier
- Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
- Monitor inbound and outbound deliveries ensuring it reaches destination as requested
- Proactively approach and resolve bottlenecks in the shipping and receiving processes
- Develop and monitor carrier KPIs and metrics for transportation analysis
- Prepare presentations and create weekly reporting on operational metrics
- Perform yard checks as needed on assigned warehouse(s) and maintain an accurate, up to date account of equipment assets in the yard management system (PINC)
- Communicate on yard capacities with solutions to ensure yards remain fluid and ensure trailer turns and utilization of fleet
- Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs