PURPOSE & GENERAL AREA OF RESPONSIBILITY:

Provide support for the Project Management Team, Independent Sales Reps, Architects and Contractor Customers.

Duties/Responsibilities:

Exhibits total satisfaction for the customer - we expect 100% and so should you!

Provides Administrative support for the Project Management Team, for Independent Sales Reps, Architects and Contractor Customers:

Product Order Entry

Order Follow Up

Project Document Control

Project Submittal Packs

Project Closing Documents

Provides assistance to manage all details of the transactions - document and follow up.

Ensures Sales Order accuracy, so that orders may be planned and manufactured with the highest possible degree of quality, accuracy, and cost-effectiveness, and shipped in a timely manner

Ability to grasp new concepts quickly and to learn new products, details and specifications.

Reliable and able to maintain a professional demeanor to all concerned by projecting a positive phone and email presence.

Assist in the preparation of regularly scheduled reports.

Maintain electronic and paper filing system.

Organize meetings and general help to support visitors.

Fills in for Receptionist

Handles Outgoing Mail

All other duties as assigned

Qualifications:

1-3 years of experience in a Technical / Construction / Manufacturing industry experience in a Customer Support position, preferred

College degree a plus

Excellent Oral and written communication skills and be able to organize their work using tools, like MS Excel and Office equipment

Ability to read architectural drawings/ blue prints is a plus

Strong data entry and computer skills

PERSONAL CAPABILITIES, ATTRIBUTES, AND CHARACTERISTICS:

1. Strong Interpersonal Skills

Good Listening & Communication Skills

Recognizes the Needs of Others – Empathetic for the Needs of Others

2. Good Planning and Organizational Skills

Able to Structure Tasks

Establishes Priorities

Good Follow-through and Follow-up skills

3. Able to Effectively and Successfully Handle Multiple Tasks

Strong Internal and External Customer Orientation

Meets Commitments

Strong Problem-solving skills

Understands Common cause vs. Special cause influences on processes

4. Effective Adaptability in a Changing Environment

Able to revise and execute on plans due to the changing needs of the Customer

Able to effectively evaluate and select alternate methods to get the job done

5. Works Effectively in a Stressful Environment

Has a good Self-image

Displays Confidence and has a “can do” spirit

6. Technical Competency

Good Computer Skills – (e-mail, Word, Excel Spread sheets, Internet, Intranet)