Job Description

The SAAS ACCOUNT REPRESENTATIVE will be responsible for leading Cross-Sell/Up-Sell conversations with transactional renewals customers and manage a portion of SaaS renewals. The SaaS Account Representative will be required to work with cross functional teams such as license sales, product specialists, and channel partners to ensure alignment and to drive increased customer success and adoption. The ideal candidate will be able to forge strategic relationships with channel partners and educate the channel on how a renewal event can drive a net new transaction for the client while maintaining high renewal rates.

RESPONSIBILITIES AND DUTIES

• Forge strategic relationships with Channel Partners
• Manage a portion of SaaS renewals
• Dial out 120 – 150 customers per day
• Drive high retention rates across renewals
• Cross-sell and up-sell emerging technologies and adding new services
• Achieve target quotas, if not exceed them

QUALIFICATIONS

• Bachelor’s degree in Business, Communications or a technology discipline or possess equivalent work experience
• Ability to work with cross functional teams such as Systems Engineers, Inside/Outside Sales, Field Marketing, Professional Services, Account Executives, Product Specialists, and Channel Partners
• Capable of independently making good decisions in the spirit of strategic direction of the organization
• Possess discipline and efficiency
• Accomplished in interacting, compiling, and summarizing various data sources
• Proactive with having discussions with Channel Partners and customers about with strategic products and services

EXPERIENCE

• 2-5 years’ experience in a sales role managing fast-paced deal negotiations
• Experience negotiating a new license deal using an existing customer base
• Prior customer success experience in the SaaS industry
• Previous experience building cross-organizational relationships

OTHER KNOWLEDGE, SKILLS, AND ABILITIES

• Superb verbal and written communication skills
• Phenomenal attention to detail and time management skills
• Excellent interpersonal skills
• Ability to communicate with employees at all levels of an organization
• Demonstrated commitment to high professional ethical standards and a diverse and collaborative workplace
• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities

Company Description

Gorilla is a global leader in Channel Sales and Marketing outsourcing for the Technology Industry. Gorilla Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Gorilla Corporation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.