Benefits:
Employee discounts
Opportunity for advancement
Training & development
Gotti’s… We are ONE!
The real secret behind our success is our amazing team members. We hire optimistic, energetic, and authentic team members who prioritize customer service. We will sharpen your skillsets and allow you to share your knowledge to contribute to our amazing team. Are you the new secret ingredient that will give Gotti’s a little extra seasoning?
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability, and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you’ll need management skills and experience in both the front and back of the house. We want you to know how to oversee the dining room, check in with customers and balance seating capacity. Back-of-the-house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep, and make sure we comply with health and safety restaurant regulations.
We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities:
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils, and cleaning products
Ensure compliance with sanitation and safety regulations
Manage the restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Qualifications:
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, like OpenTable, Excel, and Word
Strong leadership, motivational, and people skills
TABC Certification
We Offer:
Competitive pay + growth
We offer competitive wages, plus structured training programs and pathways to advance your career.
Weekly Pay
No need to wait two weeks for payment, our employees are paid weekly every Friday. Check, direct deposit, or pay card are all available.
Flexible Schedules
Whether you’re in school or have other commitments, we will ensure your schedule matches your availability and life.
Bonus opportunity
Meet and exceed company goals and get rewarded by meeting sales goals, customer satisfaction rankings, and other metrics set by management.
Discounts on meals
Bring your family or friends to experience Gotti’s and receive a dining discount.
Annual performance based raises
Annual metrics are established by management and high performers are rewarded financially along with growth opportunities.
Anniversary gifts
We value our loyal team members and reward them annually with anniversary gifts.
Employee Discount Offers
Gotti’s has partnered with “Perks at Work” to offer our team members discounts on everyday purchases such as medical prescriptions, movie tickets, electronics, theme parks, rental cars, and much more.