Based in Madison, MS, GovEase provides innovative applications for state and local governments. GovEase is a recognized leader in online tax auction software with a customer base spanning the United States. GovEase offers significant opportunities for advancement as we expand to meet the needs of our clients and the marketplace. Job Description: GovEase is seeking a Customer Support Representative to join our growing team at GovEase. This position is set up for individuals who are looking to advance their career and provide support to our customers and users allowing us to grow our business across the United States. As a Customer Support Representative, your responsibilities include providing support to customers via calls, emails and live chats. Responsibilities: Manage incoming/outgoing customer calls, emails, and live chats Log conversations and interactions through our support solution Handle customer complaints and questions while providing solutions Maintain in-depth knowledge of GovEase products and technologies Job Requirements: Proven support experience Communication and presentation skills Patience and ability to respond effectively to different customer situations Familiar with ticketing systems, software, and practices. Fluency in Spanish is a Plus Benefits: BCBS Health Insurance Paid Vacation and Holiday Pay Training and Advancement opportunities GovEase is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. GovEase will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Job Type: Full-time Salary: $30,000.00 - $40,000.00 per year Benefits: Dental insurance Health insurance Vision insurance Schedule: Monday to Friday 8-5 or 8:30 -5:30 Ability to commute/relocate: Madison, MS 39110: Reliably commute or planning to relocate before starting work (Required)