Job Description

Job Description

Job Description – E-commerce/IT Specialist

GB Wear is a dedicated apparel company that specializes in creating unique and stylish Gracie Barra Jiu-Jitsu training and casual wear. Founded by a team of passionate martial arts experts, GB Wear is committed to providing high-quality, comfortable, and stylish apparel that allows wearers to proudly show their support for the Gracie Barra Jiu-Jitsu lifestyle. Our products are designed and created with attention to detail and excellence, using only the best quality materials. Our goal is to make every customer feel like a part of the Gracie Barra community, no matter where they are. Whether you’re a seasoned Jiu-Jitsu fighter, a casual enthusiast, or just someone looking for unique and stylish apparel, GB Wear has something for you. Join us and show the world your Gracie Barra pride!

Job Summary:

As the E-commerce/IT Specialist at GB Wear, you will play a vital role in managing and optimizing our online sales channels for both business-to-business (B2B) and business-to-consumer (B2C) customers. Your responsibilities include overseeing the day-to-day operations of our e-commerce platforms, enhancing the customer experience, implementing digital marketing strategies, and managing the company's information technology infrastructure. We are seeking a dynamic individual with expertise in e-commerce platforms, digital marketing, and information technology.

The E-commerce/IT Specialist upholds the following core values of Gracie Barra:

• Brotherhood: At GB Wear, we foster a sense of unity and support among our team and customers. The specialist embraces the spirit of brotherhood, being there for each other, and creating a sense of community within the Gracie Barra Jiu-Jitsu family.
• Integrity: We hold ourselves to the highest standards of integrity and honor the traditions and commitment of Gracie Barra. The specialist maintains honest, transparency, and ethical behaviors in all aspects of their work, ensuring that GB Wear’s values are upheld.
• Development: GB Wear aims to make a positive impact on individuals' lives through Jiu-Jitsu. The specialist embraces the value of personal and professional development, continually striving to improve and make a difference in the organization and the Gracie Barra community.

Key Responsibilities

As an E-commerce/IT Specialist at GB Wear, you will be responsible for:

· Oversee the day-to-day operations of our e-commerce platforms, ensuring all product listings are accurate, up-to-date, and visually appealing.

· Oversee the deployment and maintenance of GB Wear's IT infrastructure, including servers, networks, and workstations.

· Address any technical issues, optimize website performance, and enhance user experience.

· Manage hardware and software assets, ensuring their availability, scalability, and efficiency.

· Manage product categorization, inventory levels, and pricing to align with marketing and sales strategies.
Digital Marketing:

· Develop and execute digital marketing campaigns to drive traffic and conversions, utilizing channels such as email marketing, social media, search engine optimization (SEO), and paid advertising.

· Analyze the performance of marketing campaigns and make data-driven decisions to optimize their effectiveness.

· Create engaging content for product descriptions, blog posts, and social media channels to enhance brand awareness and customer engagement.
B2B Sales Support:

· Coordinate with customer service to develop and maintain a strong relationship with B2B clients.

· Assist with the creation of customized catalogs and promotional materials for B2B customers.

· Process B2B orders, track shipments, and provide excellent customer support to B2B clients.
Customer Experience Enhancement:

· Implement strategies to improve the overall customer experience, from browsing and purchasing to post-purchase support and returns.

· Monitor customer feedback and reviews, addressing any issues promptly to maintain a positive brand reputation.

Market Research and Competitor Analysis:

· Stay up-to-date with industry trends, customer preferences, and competitor activities.

· Conduct market research to identify potential growth opportunities and recommend new product lines or improvements to existing ones.

Analytics and Reporting:

· Utilize web analytics tools to track website performance, sales metrics, and customer behavior, providing regular reports to management.

· Use data insights to identify areas for improvement and develop actionable strategies to optimize sales and conversion rates.
Vendor Management:

· Liaise with external vendors and service providers to negotiate contracts, review SLAs, and maintain positive working relationships.

· Evaluate vendor offerings and make recommendations based on the company's needs and requirements.

Project Management:

· Manage projects from conception to completion, including budgeting, resource allocation, and timelines.

· Provide regular project updates to stakeholders, ensuring projects are delivered on time and within budget.

Budgeting and Cost Control:

· Develop and manage the E-commerce and IT budget, ensuring resources are allocated effectively and efficiently.

· Identify cost-saving opportunities and implement strategies to optimize IT expenses.

Minimum Requirements

To succeed in this role, you should possess the following qualifications and skills:

• 3+ years of e-commerce/IT management experience.

• Experience with e-commerce systems such as Shopify and content management systems (Klaviyo).

• Experience in developing, implementing, and managing product management in an e-commerce retail environment.

Preferred Qualifications

• Bachelor's degree in Marketing, Business or a related field strongly preferred.
• Thorough understanding of end-to-end e-commerce processes, including website infrastructure, content management, and customer-facing functionality.
• Strong knowledge of IT infrastructure, networking, security, and systems administration.
• Knowledge of digital marketing strategies, including SEO, email marketing, and social media advertising.
• Strong analytical skills and the ability to interpret data to drive business decisions.
• Excellent communication skills and a customer-centric approach.
• Ability to work collaboratively with cross-functional teams, including sales, marketing, and IT.
• Ability to effectively manage multiple projects simultaneously using various software/tools.
• Highly organized and able to work under time pressure.
• Excellent critical thinking and creative problem-solving skills.
• Strong attention to detail and accuracy.
• A passion for martial arts or familiarity with the Gracie Barra brand is a plus.

Join Gracie Barra Wear and contribute to our mission of providing high-quality martial arts apparel to both B2B and B2C customers. This role offers a dynamic and challenging opportunity to excel in the fast-paced world of e-commerce while working within a passionate team.

Benefits

We offer the following benefits to our dedicated team members:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401k plan
• Employee credit and discount program

Work Location : 26001 Pala, Mission Viejo, CA 92691

Work Schedule & Pay Details:

· This is a full-time, salaried exempt position.

· Office hours at 8am-5pm, however this role’s hours may vary and from time to time may require work on weekends and holidays.

· Pay range is approximately $80,000-$100,000 yearly.

GB Wear is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and breastfeeding status and gender identity), national origin, political affiliation, sexual orientation, marital status, mental or physical disability, genetic information, age or other protected category or non-merit factor.