Job Description

FULL JOB DESCRIPTION

Gradient Solar Systems LLC is currently hiring Spanish speaking / bilingual Call Center Representatives located in Temecula, CA.

HIRE POSITION:

$17/hr + $250 commission and weekly bonus appointment setting tier system. This means if you reach a certain amount of appointments in a week you will get paid a bonus based on the number of appointments you scheduled on our tier system.

SCHEDULE:

Mon- Fri (9am-5:30pm)

2 breaks and 30min lunch

POSITION SUMMARY:

Call Center Representatives will use their knowledge of company products, services, and policies to assist callers with inquiries, qualifications, and appointment setting.

JOB DUTIES/ RESPONSIBILITIES

• Appointment setting and confirmations
• Updating and altering CRM files and profiles
• Follow communication “scripts” when speaking with customers
• Keep records of all conversations in call center database
• Cold and warm calling to potential clients
• Engaging in active listening with customers, confirming or clarifying information
• Discussing and qualifying homeowners based on their energy needs
• Gather utility usage information from homeowners
• Understanding and striving to meet or exceed call center goals
• Scrub through generated leads for potential appointments/clients

QUALIFICATION REQUIREMENTS

• High organizational skills and ability to manage several projects at the same time
• Excellent organizational and multitasking skills
• A team player with a high level of dedication
• Ability to prioritize your own workload
• Strong communication skills
• Must be detail oriented
• Solar experience is a plus, preferred but not required
• Call center experience, preferred but not required

Job Type: Full-time

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Temecula, CA 92590: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Company Description

We are located in the heart of Old Town Temecula and the vibe is just wonderful! Our work environment is relaxed vibe with plenty of plants and life in the office to make you feel relaxed and ready for a days work. We do not MICROMANAGE and put pressure on our employees to create a stressful environment. We want you to feel safe and comfortable like a family/dream team.