This position provides the highest level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for complex network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations.
Required Skills
-Educational requirements include BA/BS from an accredited college or university with a minimum of 5+ years experience or substitute with AA/AS with 7+ years experience.
-Require anyone of the following IAT Level II (CySA+, Security+, CND, or SSCP) Certification and CE/OS Certification.
-PMI Certification required.
-Windows or Apple Certified Technician.
-Advanced knowledge of current Microsoft desktop and server operating systems.
-Advanced knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications.
-Advanced knowledge of computer and server hardware.
-Familiarity with network troubleshooting.
-Familiarity with lvanti Management Suite, Microsoft SCCM, or Jamf Pro.
-Professional customer service skill
-Must be resourceful and able to take initiative in a dynamic environment.
-Ability to troubleshoot technical problems effectively and efficiently.
Required Experience
-Educational requirements include BA/BS from an accredited college or university with a minimum of 5+ years experience or substitute with AA/AS with 7+ years experience.
-Require anyone of the following IAT Level II (CySA+, Security+, CND, or SSCP) Certification and CE/OS Certification.
-PMI Certification required.
-Windows or Apple Certified Technician.
-Advanced knowledge of current Microsoft desktop and server operating systems.
-Advanced knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications.
-Advanced knowledge of computer and server hardware.
-Familiarity with network troubleshooting.
-Familiarity with lvanti Management Suite, Microsoft SCCM, or Jamf Pro.
-Professional customer service skill
-Must be resourceful and able to take initiative in a dynamic environment.
-Ability to troubleshoot technical problems effectively and efficiently.