Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

RESPONSIBILITIES:

• Serves as the single point of accountability for assignees. Consults with the assignee on their policy, identifies customer’s service requirements/needs and defines procedures to set a clear expectation of service levels and ensure assignee satisfaction.
• Initiates and coordinates authorized services on behalf of the assignee. Tracks initiations to ensure that the proper services are being provided on time and in accordance with the policy and assignees’ needs.
• Maintains communication with assignees to ensure their satisfaction. Escalates any matters that could potentially result in assignee/Client dissatisfaction. Promotes a positive service reputation and promotes utilization of future Graebel services.
• Ensures all actions and data relating to the assignee are up to date and accurate in web based relocation management system.
• Serves as a liaison between internal Supplier Management and suppliers. Maintains positive relationships with service providers. Gives feedback to supplier management on providers and quality of delivery. Escalates potential supplier failures and ensures that supplier management takes necessary actions to limit exposure to the assignee/Client .
• Performs other related essential duties as assigned or requested.

Required Skills

• Good interpersonal and communication skills. 
• Ideally 3 to 5 years experience in Global Mobility and or Relocation Management
• Able to establish credibility and present information effectively both orally and in writing
• Well organized, ability to prioritize tasks and provide solutions in a fast-paced environment
• Ability to work under pressure
• Strong process management skills, attention to detail and good time management skills
• Ability to service demanding clientele in a fast-paced environment on a global scale
• Cross-cultural sensitivity required
• GMS certification a plus

Required Experience