Job Description

Graham Personnel Services is seeking CUSTOMER SERVICE REPRESENTATIVES for a luxury brand Call Center. This is a work from home position! SEASONAL OPPORTUNITY

$13.50/HOUR FOR 1ST SHIFT AND $14.50/HR- 2ND SHIFT.

HOURS OF OPERATION ARE FROM 8 AM - 11 PM

Essential Functions:

1. Answer incoming phone calls from customers and identify the type of assistance they need

2. Handle escalated calls, resolving more complex customer issues in a one and done manner

3. Ask questions and listen actively to identify issues while documenting required information in computer systems

4. Assist customers in navigating company website and encourage them to learn to complete tasks independently in the future

5. Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

6. Achieve productivity standards and goals set by the company while maintaining high level of customer service

7. Adhere to client’s policies

8. Constant adherence with all corporate policies and procedures as outlined in Employee Handbook and any other procedural process of the organization.

9. Other duties are assigned based on department’s needs

10. Must be able to work a flexible schedule to accommodate the needs of the client that could include weekends, holidays and inclement weather

QUALIFICATIONS: ** MUST BE ABLE TO PICK UP YOUR EQUIPMENT IN HIGH POINT, NC**

1. An education of at least a high school diploma or GED or 10 years of equivalent working experience.

2. Familiarity with computer and Windows PC applications, which includes the ability to learn new computer system applications.

3. Ability to multi-task

4. Ability to work in a quiet environment from home

#INDNC #readytowork #workfromhome #customerservice

#GrahamPersonnel #Greensboro #HighPoint #WinstonSalem