Summary The Customer Service Associate handles receiving, investigating and responding to all customer inquiries via telephone or email professionally and helpfully.

Essential Functions

· Answer inbound telephone requests (or email as directed) for assisting with service, product knowledge, and other related inquiries from customers

· Perform outbound calls (Vendors, Service Providers, Grand Appliance & TV stores) as a follow-up to serve the customer needs

· Maintain positive demeanor with internal/external customers and

· Assist in resolving various issues or concerns, including prescreening and scheduling service calls

· Research service history

· Approve return authorizations, issue credits for damage and refunds for canceled orders

· Keep workspace neat, organized, and free of debris

· Complete all job assignments efficiently and effectively

Requirements:

· Must be detail-oriented, organized, and proactive.

· Excellent communication skills, including grammar, voice, and diction.

· Excellent customer service skills (friendly, courteous, and helpful).

· Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.

· Basic computer and keyboard skills; MS Office knowledge is required.

· Ability to work in a fast-paced, high-stress environment.

· Must be highly reliable and have excellent time management skills.

· Ability to stay calm when customers are stressed or upset.

Competencies

· Customer Service

· Conflict Management

· Problem Solving

· Sense of Urgency

Job Type:

· Full-time

Compensation:

· $18.00

· $600 hiring bonus after 60 days in good standing

Benefits:

· Medical, Dental, vision

· Life and AD&D Insurance

· Short and Long-Term Disability Income Insurance

· 401(k) retirement plan with employer-matched contributions

· Paid Holidays, PTO, and more.

About the company: Grand Appliance & TV is a family-owned retailer established 90 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an integral part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment.

· Grand Appliance & TV is an equal opportunity employer.*

Job Type: Full-time

Pay: $18.00 per hour

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.