Position: Marketing Social Media Specialist

Department: Marketing

Classification: Non-Exempt

Salary Range: H6

Supervisor: Marketing Director

Open Until Filled

Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.

Position can be filled from remote location

Position Summary:

This position is responsible for providing support to marketing and responsible for overseeing the social media accounts owned by the company. Specific duties include: working with other staff to develop and administer a social media plan, monitoring online reviews and responding accordingly. Composing social media posts which involves; copy writing, posting/editing photos and videos and some minimal graphic design. This position also requires interacting with other staff to create content as well as for composing statistics and reports. This position will require travel and regular visits to all operation locations so regularly updated content is circulated.

Knowledge and Abilities:

Basic understanding of Social Media formats and how to log-in/out, post, respond, and functions of all other related content

Ability to assist with streamlining company social media accounts ensuring uniform content and tone of voice

Ability to post and distribute content required for advertising on social media accounts

Ability to increase views/followers to generate interest and advertising for the company

Understanding of cultural respect and how to post without creating offensive material

Ability to respond to reviews with detailed information and customer service support

Ability to type, spell check, and use of appropriate font

Knowledge of gathering, reviewing, and composing reports based off guest feedback

Understands the requirement of remaining impartial on all politics, religious affiliations, and not posting inflammatory responses

Duties & Responsibilities:

Develop relevant content topics to reach the company’s target audience (tourism industry)

Create, curate, and manage all published content (images and video)

Provide updates on positive consumer comments as well as concerns that need to be addressed.

Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.

Develop and expand community and/or influencer outreach efforts.

Oversee design of content visible on social media accounts

Administer promotions, contests, and/or other informative events on social media to increase advertising efforts

Build positive online reviews and reputation.

Monitor online reviews and respond to each review

Compile reports for management showing results based on customer feedback

Collaborate with management in evaluating possible software intended to improve tracking and streamline processes

Develops presentations that summarize and communicates results derived from social media presence

Additional duties as assigned

Qualifications:

High School Diploma or GED required

Bachelors’ degree in Marketing or related field preferred.

2 years’ experience in marketing or education related field preferred.

Good oral communication, presentation skills and strong interpersonal skills.

Valid driver’s license and must be eligible for Tribal Insurance.

Preference given to Hualapai Tribal members.

Working Conditions:

Office environment. This positions is expected to travel between all operational locations.

Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B