HUALAPAI PREFERENCE

Position: Greeter – Ambassador

Department: Grand Canyon West

Classification: Non-Exempt

Salary Range: H4

Supervisor: Greeter Supervisor

Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.

Position Summary:

Emissary for Hualapai Tribe throughout Grand Canyon West locations. Dressed in traditional Hualapai clothing, greets guests as they unload from buses, arrive in parking lot and at other GCW locations. Talks about or demonstrates traditional life ways and customs of the Hualapai people and other various Tribes. Conducts informative tours for guests and provides information on Grand Canyon West locations and operations. Ensures guests have an outstanding experience while at Grand Canyon West.

Knowledge and Abilities:

Ability to interact with guests and tour groups and provide prompt, outstanding customer service while providing information.

Ability to communicate in a clear concise manner while being personable, courteous and friendly.

Ability to discuss and demonstrate traditional life ways and customs of the Hualapai people.

Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.

Knowledge of Grand Canyon West locations and operations, Hualapai history and culture.

Duties & Responsibilities:

Dress in traditional Hualapai clothing, greet guests as they unload from buses, arrive in parking lots or at other GCW locations.

Talk about or give demonstrations regarding traditional life ways and customs for the Hualapai people; food preparation, clothing and footwear, utilization of plants, etc. Volunteer similar information about other various Tribes.

Conduct informative tours for guests and provide information on Grand Canyon West locations and operations.

Respond to guests questions regarding Grand Canyon West, Hualapai Ranch, Skywalk, Hualapai River Running and Hualapai Lodge. Provide information concerning cost of tours, length of tours, tour operating hours, seasons of operation, weather, pricing discounts, etc.

Assist performers at various locations, providing water and offering other assistance, if needed.

Assist in keeping Grand Canyon West free from trash and rest room facilities stocked if supplies are low.

Perform other work-related duties as assigned.

Qualifications:

Good oral communication skills and strong interpersonal skills.

Valid Driver’s License with clean driving record preferred.

High School Diploma or GED.

Experience working with visitors required.

Preference given to Hualapai Tribal members.

Working Conditions:

Position requires ability to work outdoors for long periods of time, regardless of weather conditions. May be required to stand for long periods of time. Must be able to work varying schedules, weekends and holidays. Willingness to work in a remote location.