HUALAPAI PREFERENCE

Position: Administrative Assistant

Department: Maintenance

Classification: Non-Exempt

Salary Range: H4

Supervisor: Maintenance Manager

Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.

Position Summary:

Performs various office clerical duties and responsibilities in support of management and a department. May include a combination of answering telephones, filing, faxing, scanning, copying, record keeping, handling mail, typing correspondence, report creation etc. May communicate with customers and employees in answering questions and disseminating information. Screens callers for staff members, forwards calls or takes messages, as appropriate for situation. Ensures prompt, courteous outstanding customer service and acts as a Hualapai ambassador.

Knowledge and Abilities:

1. Knowledge of administrative and clerical procedures and systems such as word processing. Must be computer literate.

2. Ability to understand questions being asked and provide detailed information in response.

3. Ability to communicate well, both orally and in writing, in a clear, concise manner, even when busy. Knowledge of and correct use of proper grammar, punctuation and spelling.

4. Ability to keep personnel and business information confidential.

5. Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.

6. Knowledge of principles and processes for providing outstanding customer services.

7. Good organizational skills.

Duties & Responsibilities:

1. Provide administrative office support to a department or management. May include distributing incoming mail, handling outgoing correspondence, answering telephone, filing, scanning, facing, record keeping, copying, typing, report creation, etc..

2. Greet and interact with customers and employees promptly being courteous, friendly and helpful. Determine nature and purpose of requests or inquiries and respond accordingly.

3. Respond to inquiries in person and on the phone. Provide information regarding the organization.

4. Screen callers for staff members, forward calls or take messages.

5. Maintain records, logs, reports or files.

6. Use computers to enter, access or retrieve data.

7. Provide outstanding customer service.

8. Perform other work-related duties as assigned.

Qualifications:

1. Good oral and written communication skills and strong interpersonal skills.

2. High School Diploma or GED.

3. Drivers’ License with clean driving record.

4. Prior customer service or office support work experience preferred.

5. Computer literate.

6. Any certification required for the specific department assigned.

7. Preference given to Hualapai Tribal members.

Working Conditions:

Office environment. Must be able to work varying schedules, split shifts, weekends and holidays.