The PBX Operator shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Resort's Culture. Primarily responsible for responding to incoming calls in a timely and friendly manner and directing caller to the appropriate destination. S/he often provides the first point of contact for guests and is responsible for creating an excellent first impression. Expedite all guest requests & maintenance tickets into the correct ticketing system, and streamline communication with other departments to ensure matters are resolved. Shifts open - • 3 pm - 11 pm **** Responsibilities: • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. • Maintain complete knowledge of correct maintenance and use of equipment. • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day. • Maintain positive guest relations at all times. • Answer incoming telephone calls. • Respond to guest inquiries and requests to resolve issues via telephone in a timely, friendly, and efficient manner. • Monitors all alarms located in PBX and notifies appropriate personnel as required. • Assists with the maintenance of directories. Open tickets in Maintenance system & communicate with on-site team. • Retrieve messages and communicate the content to guests and departments. Qualifications: • Computer Literacy, Office & Excel knowledgable. • Meticulous organization skills and time management capabilities. • Hotel Hilton-PBX, Front Desk, or Reservations experience preferred. • Ability to effectively deal with internal and external customers. Compensation: $15 - $17 hourly

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. • Maintain complete knowledge of correct maintenance and use of equipment. • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day. • Maintain positive guest relations at all times. • Answer incoming telephone calls. • Respond to guest inquiries and requests to resolve issues via telephone in a timely, friendly, and efficient manner. • Monitors all alarms located in PBX and notifies appropriate personnel as required. • Assists with the maintenance of directories. Open tickets in Maintenance system & communicate with on-site team. • Retrieve messages and communicate the content to guests and departments.