Job Description

Job Description

GrandCare Health Services is a physician-trusted leader in post-surgical rehabilitation delivered in the comfort of patients' own homes. We are recognized by the Centers for Medicare and Medicaid Services as a 5-STAR agency, placing us in the top 10% nationally. Our experienced clinicians work closely with patients' physician to develop a personalized plan of care specific to patient needs. Our tailored, concierge approach is proven to promote faster healing, reduce stress and anxiety, and get patients moving again. GrandCare employees can be proud to know that their work is meaningful and dramatically changes lives for the better. As a Patient Relations Associate here's what you may expect:

Responsibilities:

The person in this position performs and is responsible for a variety of functions including:

• Collection of consent forms and payment contract forms.

• Patient registration on various websites and collection of patient co-payments.

• Tracking, maintaining, and handling health records and data entry of medical records.

• Sorting, scanning, and electronically filing patient health records accurately.

• Daily entrance of data into health information system.

• Handling release of protected health information in compliance with organizational policies and HIPAA laws, and maintenance of the security of health information.

• Maintaining electronic records and logs.

• Reviewing data for accuracy.

• Answering phone calls from various sources.

• Adept use of evolving computer software for daily work.

• Operating office equipment.

The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.

Work conditions:

• Works in an office environment and in coordination with the billing and clerical departments.

• Work is detail oriented and necessitates strong emphasis on both quantity and quality.

• Work is fast paced and can be very stressful.

Minimum Qualifications

Education:

• High School Diploma or GED required.

Experience:

• One year’s experience in clerical or administrative work strongly preferred.

Skills and Abilities:

• Must be PC proficient and able to thrive in a fast-paced setting.

• Must have strong working knowledge of a spectrum of Microsoft Suite products.

• Must have basic knowledge of phone operations, phone etiquette, filing, copying, faxing, and scanning.

• Must possess strong verbal and written communication skills.

• Strong interpersonal and customer service skills required.

• Must possess ability to maintain confidentiality.

• Ability to multi-task, work well under pressure and meet deadlines required.

• Ability to perform at high levels in a fast-paced, ever-changing work environment.