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IT Administrator II

Granite Construction

IT Administrator II

Palmdale, CA
Full Time
Paid
  • Responsibilities

    GENERAL SUMMARY

    +--------------------------------------------------------------------------+ | This position is responsible for performing intermediate tasks with | | regards to installation, maintenance and administration of servers. | | Accountable for ongoing network support for respected business units | | including but not limited to regional offices, remote jobsite locations | | and plants. Assist in the supervision and development of local IT staff | | by planning daily activities and providing direct technical guidance. | | Assist with managing activities associated with technical services to | | internal customers by identifying, prioritizing, and confirming | | resolution of reported problems with desktop, laptop, and networked | | systems. Supports and maintains effective relationships with end users, | | local business management, and all IT staff members. Assists with | | developing information technology projects and provides strategic | | management and objectives for the business unit. Follows standard | | operating procedures and customer service guidelines relating to IT | | support. Is expected to work with limited direct supervision on a | | variety of tasks. Also required to contribute to the overall success of | | the organization through knowledge sharing and teamwork. Assists in any | | other duties assigned by IT Management. | +--------------------------------------------------------------------------+

    ESSENTIAL JOB ACCOUNTABILITIES

      1. Ensures proper incident management via supported ITSM solution.
      1. Support local Cisco VoIP telephones and related equipment.
      1. Coordinate and support local Active Directory OU, installation and configuration of local network applications, servers, file shares, network services and associated objects in accordance with company policies and procedures.
      1. Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures.
      1. Assist in the testing of the local Disaster Recovery and Business Continuity plans to ensure minimum downtown in the event of a disaster.
      1. Coordinate the acquisition, installation, configuration, and maintenance of IT equipment in compliance with corporate standards.
      1. Maintain hardware inventory, licensing and asset rotation consistent with company policies and procedures.
      1. Assist with the design, installation, requirement gathering, and maintenance of IT resources for acquisitions, large projects and joint ventures to ensure compliance with corporate standards.
      1. Support business applications and ensure compliance with corporate standards.
      1. Coordinate with Business Unit management to determine future IT needs at the location, enterprise initiatives, budgets, forecasts, licensing and asset rotation to ensure profitability and alignment with Company goals and objectives.
      1. Maintain timely and open communication with Group IT Manager and local business management to ensure effective problem resolution and establishment of priorities.

    EDUCATION

    +--------------------------------------------------------------------------+ | - Associates degree or equivalent combination of training, experience | | and certifications | | - CompTIA Network+ or Security+ | | - Microsoft 365 Certified: Teams Administrator Associate | | - AWS Cloud Practitioner | | - ITIL v4 Foundation | +--------------------------------------------------------------------------+

    Work Experience

    +--------------------------------------------------------------------------+ | - Minimum 6 years relevant experience in network and PC support for a | | multi-site business environment. | | - 1 to 2 years' experience supervising IT personnel. | | - Familiarity with cost accounting, budgeting, and forecasting. | +--------------------------------------------------------------------------+

    KNOWLEDGE, SKILLS, AND ABILITIES

    +--------------------------------------------------------------------------+ | - Uses skills as a seasoned, experienced professional with a full | | understanding of industry practices and company policies and | | procedures; resolves a wide range of issues in imaginative as well | | as practical ways.  This job is the fully qualified, | | career-oriented, journey-level position. | | - Works on problems of diverse scope where analysis of data requires | | evaluation of identifiable factors. Demonstrates good judgment in | | selecting methods and techniques for obtaining solutions. Interacts | | with senior internal and external personnel. | | - Requires little instruction on day-to-day work, minimal instruction | | on new assignments. | | - Advanced knowledge of Microsoft Windows 10 and Server 2016, | | 2019 Hyper-V. | | - Advanced knowledge of Microsoft Active Directory. | | - Advanced knowledge of Microsoft Teams and SharePoint. | | - Working knowledge of Microsoft O365 User Administration. | | - Working knowledge of Azure, AWS and other cloud Platforms. | | - Working knowledge of HP servers, workstations, and storage products. | | - Working knowledge of Network Print management and support. | | - Working knowledge of Cisco Unified communications products. | | - Working knowledge of iPhones and iPads. | | - Basic knowledge of Cybersecurity concepts. | | - Basic knowledge of ServiceNow or similar ITSM tools. | | - Ability to convey technical concepts and ideas to | | non-technical personnel. | | - Excellent organizational skills. | | - Excellent customer service and interpersonal skills. | | - Excellent verbal and written communication skills. | +--------------------------------------------------------------------------+

    PHYSICAL DEMANDS

    +--------------------------------------------------------------------------+ | The physical demands described here are representative of those that | | must be met by an employee to successfully perform the essential | | functions of this job. While performing the duties of this job, the | | employee is regularly required to talk and hear. The employee frequently | | is required to stand, walk, sit and use hands to operate a computer | | keyboard. The employee is occasionally required to reach with hands and | | arms. The employee must occasionally lift and/or move up to 50 pounds. | | Specific vision abilities required by this job include close vision, and | | ability to adjust focus. Reasonable accommodations may be made to enable | | individuals with disabilities to perform the essential functions | +--------------------------------------------------------------------------+

    ADDITIONAL REQUIREMENTS/SKILLS

    • Ability to abide by Granite's Code of Conduct on a daily basis.
    • Commitment to conduct Business unit IT operations in a manner consistent with Corporate IT policies, procedures and standards.
    • Practical knowledge of standard business practices.
    • Ability to work with minimum daily supervision.
    • Ability to work both collaboratively as a team player and independently as required.
    • Demonstrate a high degree of patience with an ability to work with all levels of management and staff.
    • Ability to learn new technologies and systems quickly.
    • Demonstrate strong time management skills and consistent follow through.
    • Ability to prioritize workload, especially under pressure.
    • Travel to plants, satellite offices and job sites may be frequent with some extended daily and weekend hours required.