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Ops Maint Coordinator II - P&R

Viejas Casino & Resort

Ops Maint Coordinator II - P&R

Alpine, CA
Paid
  • Responsibilities

     

    SUMMARY

    Assists in the daily operations of the housekeeping department. Supervises, motivates, trains, and develops Supervisors, Guest Room Attendants, and House Persons. Ensures all areas of the hotel are cleaned and maintained.

    CORE SCOPE

    • Performance of Housekeeping Staff - Supervises and coordinates activities of team members engaged in cleaning and maintaining the hotel premises and surrounding grounds.  Schedules and coordinates work assignments, breaks, and days off. 

    • Staff Training and Development - Trains team members on job performance, department and casino standard practices.  Provides coaching, monitoring and discipline of team members when property and rooms cleanliness are not up to par. Ensures that the team members are completing tasks in a safe manner and in compliance with all applicable safety regulations and/or standards. Ensures that all team members are trained in all departmental procedures, rules, regulations and standards. 

    • Quality Control, Inspects Cleanliness – Performs daily inspection of guest rooms, linen closets, stairwells, pool, elevators, fitness center, and other hotel areas to ensure standards are maintained.

    • Guest Service - Responds to emails, voicemails, radio and/or Spectra Link calls and ensures all requests of labor or material are accomplished in a timely manner. Monitors and handles guest complaints while ensuring guest satisfaction. Promotes and maintains the highest level of guest service. Ensures staff is aware of marketing promotions, and changes related to the hotel policies and procedures. * General Office and Special Projects - Maintains required records, gathers statistics and prepares reports as required. Provides assistance to other job classification as needed. Cleans rooms, pool, and fitness center when short staffed. Performs other duties as assigned.

    JOB COMPLEXITY

    • Receives assignment in the form of objectives with goals and the process by which to meet the goals. 

    • Provides direction to employees according to established policies and management guidance.

    • Administers company policies that directly affect subordinate employees. 

    • Recommends changes to unit or sub-unit policies.

      * Management reviews work to measure meeting of objectives.

    DISCRETION

    • Works on issues where analysis of situation or data requires review of relevant factors. 

    • Exercises judgment within defined procedures and policies to determine appropriate action.

    • Erroneous decisions or failure to achieve results may cause delays in schedules and loss of assets/money.

    INTERACTION

    • Interacts with internal and external guests.

    • Frequently interacts with subordinate supervisors and functional peer groups. Interaction normally requires the ability to gain corporation of others, conducting presentations of

    technical information concerning specific projects or schedules.

    SUPERVISION

    • Provides direct supervision to Housekeeping Supervisor, Guest Room Attendant, and House Persons. * Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

    Education/Certification

    • High school diploma or general education degree (GED).

    • Associate’s degree preferred.

    • Valid California driver’s license.

    EXPERIENCE

    • 2 to 5 years related experience and/or training

    • Supervisory/leadership experience required.

    KNOWLEDGE AND SKILLS

    • Excellent verbal, written, and interpersonal communication skills.

    • Excellent guest service and hospitality skills.

    • Detail-oriented, organized, self-motivated, and values teamwork.

    • Knowledge of Microsoft Word and Excel. 

    • Able to learn Property Management System (PMS).

    • Ability to resolve problems efficiently and effectively.

    • Ability to work with diverse personalities and environment.

    • Ability to multi-task and work in a fast-paced, deadline-oriented environment.

    • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

     

    Required Skills Required Experience

  • Qualifications

    SKILLS:

    • Excellent trouble shooting skills
    • General Mechanical, electrical and controls knowledge