Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has opportunity for a Temporary Central Scheduling Representative.

As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission.

THIS IS A HYBRID FULL TIME TEMPORARY CALL CENTER POSITION WORKING 2-3 DAYS FROM HOME AND IN OFFICE AFTER SUCCESSFUL COMPLETION OF PROBATION.

JOB SUMMARY:

The Radiology Central Scheduling Representative will schedule Imaging and/or Breast exams in a centralized environment via incoming and/or outgoing calls.  

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:

1. Utilize scheduling guidelines/protocols to handle incoming and/or outgoing calls to accurately schedule Radiology Imaging and/or Breast exams.
2. Utilize Stamford Health’s tools to enter patient information, verify insurance and assist the caller with their request.
3. Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes to meet Radiology monthly budgeted volume goals.
4. Demonstrate behavior consistent with Stamford Health’s mission, vision, goals, objectives, and patient care philosophy.
5. Demonstrate regular, consistent, and punctual attendance.
6. Perform other duties as assigned.

STAMFORD HEALTH IS COMMITTED TO PREVENTING THE SPREAD OF INFECTIOUS DISEASES AND CARES ABOUT YOUR HEALTH AND THE HEALTH OF OUR EMPLOYEES. TO THAT END, IF YOU ARE INVITED TO INTERVIEW IN ONE OF OUR OFFICES/CAMPUSES, AND YOU OR A MEMBER OF YOUR FAMILY AND/OR SIGNIFICANT OTHER IS EXPERIENCING SYMPTOMS (I.E. FEVER, COUGHING OR OTHER RESPIRATORY SYMPTOMS), OR YOU SIMPLY DON’T FEEL WELL, PLEASE INFORM THE HR REPRESENTATIVE IMMEDIATELY SO WE MAY SCHEDULE YOUR INTERVIEW FOR A LATER DATE. WHEN ARRIVING ON OUR CAMPUS OR SITE WHETHER FOR AN INTERVIEW OR TO BEGIN YOUR EMPLOYMENT WITH US, PLEASE NOTE IT IS IMPERATIVE YOU ABIDE BY CT STATE GUIDELINES ON TRAVEL ADVISORY WHICH CAN BE FOUND HERE https://portal.ct.gov/Coronavirus/Travel.  PLEASE SCHEDULE ACCORDINGLY AND UPDATE YOUR HR REPRESENTATIVE IMMEDIATELY TO MAKE ANY NECESSARY ARRANGEMENTS/ADJUSTMENTS TO SCHEDULING.

FOR ON-SITE INTERVIEWS, CANDIDATES ARE REQUESTED TO WEAR A MEDICAL FACE MASK (NOT CLOTH) DUE TO STAMFORD HEALTH'S UNIVERSAL MASKING POLICY.

Required Skills

QUALIFICATIONS/REQUIREMENTS:

Education and Experience 

• A High School diploma or an equivalent is required.
• Call Center experience is preferred, but not required. Relevant 1- 2 years of experience working in a customer service setting (I.E., RETAIL, SALES, MEDICAL OFFICE)

Competencies and Qualities

• Must be self-directed, able to multitask, deal effectively with constructive criticism, sit for prolonged periods of time and able to wear a headset.
• Must be able to accept ownership for effectively solving customers’ issues, complaints, inquiries, keeping patient satisfaction and quality assurance at the core of every decision and behavior.
• Must be computer/PC literate and facile in navigating among different applications/systems and websites.
• Must be highly dependable, flexible, a team player, and receptive to change; and able to learn quickly and retain new information.
• Must adhere to work schedule; be on time and able to work variable schedule(s) and overtime as necessary.

*We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve. 

Required Experience

QUALIFICATIONS/REQUIREMENTS:

Education and Experience 

• A High School diploma or an equivalent is required.
• Call Center experience is preferred, but not required. Relevant 1- 2 years of experience working in a customer service setting (I.E., RETAIL, SALES, MEDICAL OFFICE)

Competencies and Qualities

• Must be self-directed, able to multitask, deal effectively with constructive criticism, sit for prolonged periods of time and able to wear a headset.
• Must be able to accept ownership for effectively solving customers’ issues, complaints, inquiries, keeping patient satisfaction and quality assurance at the core of every decision and behavior.
• Must be computer/PC literate and facile in navigating among different applications/systems and websites.
• Must be highly dependable, flexible, a team player, and receptive to change; and able to learn quickly and retain new information.
• Must adhere to work schedule; be on time and able to work variable schedule(s) and overtime as necessary.

*We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.