Benefits:

Bonus based on performance

Employee discounts

Training & development

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

Position Overview

The Assistant Center Manager is responsible for performing all Center Manager function in the Center Manager’s absence and generally acting as “second-in-command” at the center. The Assistant Center Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Responsibilities

Customer Relations

Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.

Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.

Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.

Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.

Remind departing customers to submit feedback about their visit.

Thank all departing customers and remind them to return.

Resolve customer complaints and damage claims.

Employee Supervision and Management

The Assitant Center manager is responsible for the direct supervision of all employees of the center. Duties include:

Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required

Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)

Schedule employees for effective center coverage and efficient use of labor; Ensure accurate time-clock use

Prepare payroll each pay period

Maintain accurate and complete employee files

Center Operations

Ensure proper execution of all activities in the service bays

Print and monitor daily, weekly, and monthly sales and inventory correction twice a month

Perform callback 120 and bad address correction weekly.

Monitor cash register functions and credit card handling

Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)

Perform daily close-out procedure

Prepare weekly and monthly paperwork

Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts

Ensure cleanliness and appeal of entire site

Maintain safe working environment

Maintain physical plant, tools, equipment, inventory, supplies, and personal property

Other Duties and Responsibilities

Write and mail customer thank you notes

Solicit fleet accounts

Plan and execute local center marketing functions

Participate in community activities

Maintain required postings and records (OSHA, MSDS, federal, state, and local)

In addition to the duties listed above, Center Assitant Manager is responsible for general center maintenance and cleaning duties such as mopping, washing center windows, lawn mowing, clearing litter, snow and ice from the site, and cleaning restrooms. and run errands as required, Performing Lead Shop technician duties. Training all shop technicians for all levels of services, Performing services including brakes, rotors, oil change, transmission, differential, cooling system maintenance, repairing and replacing automotive component, courtesy, hood and pit tech services Perform preventative maintenance on vehicles to ensure customers can drive away feeling safe and at ease and additional services (e.g. wiper blades, air filters, etc.). He/she communicates with all shop personnel, educating them on necessary preventive vehicle maintenance. Perform final safety and quality check.

Qualifications

Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills

Basic literacy (ready, writing, math skills); Verbal communication skills

Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tool

Previous experience of at least 1 year managing a retail quick lube automotive center required

Previous experience of at least 1 year as a quick lube automotive center technician required.

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks

Discounted Services for Employees

Flexible Hours

Opportunities for Advancement

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.