Job Description

We are seeking an IT Help Desk Support to join our team! You will resolve computer-related issues for our office and remote team members.

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve hardware and software issues for clients via phone, in person, or electronically
• Repairing or replacing damaged hardware.
• Track customer issues and resolutions
• Installing and upgrading anti-virus software to ensure security at the user level.
• Maintain a high level of courteous customer service at all times
• Establishing good relationships with all departments and colleagues.
• Managing technical documentation.

QUALIFICATIONS:

• High school diploma/GED required (Associate degree preferred)
• Previous experience in IT, customer service, or other related fields
• Familiarity with Windows, Office 365
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Bilingual a plus

Company Description

Great Basin Industrial (GBI) is a growing industrial construction company headquartered in Kaysville, Utah. GBI operates fixed-site facilities in Utah, Wyoming, New Mexico and Texas that support construction sites throughout the U.S. GBI’s customers include many of the world’s leading companies within the petroleum, power and mining industries. Drug-free workplace. GBI is an Equal Opportunity Employer. Women, veterans and minorities highly encouraged to apply.