Job Description

GREAT LAKES CREDIT UNION IS LOOKING TO ADD AN ASSISTANT MANAGER TO THE NORTH CHICAGO BRANCH!

The Assistant Branch Manager’s primary purpose is to assist Great Lakes Credit Union to live out our Vision, “To be the members’ trusted financial partner“. Responsible for ensuring that outstanding service is delivered to both internal and external members, in alignment with our Service Promise.

The Assistant Manager, as a member of the Retail Team, supports sales and operations at their assigned location, reporting directly to the Branch Manager. This individual will be an internal and external champion for the credit union's sales and service culture and will assist in leading the continued enhancement of service delivery and operational process improvements as related to the branch operations. The Assistant Manager will assist in managing organizational goals and service expectations for both retail and business development needs and ensure the branch is in compliance with all regulations and policies. Collaborates with senior management in the development of strategic plans to achieve the credit union's overall objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES

Responsible for developing a team that will deliver a high level of member service to internal and external members in alignment with the credit union’s Member Promise:

• Promises to listen, be responsive to members’ needs, simplify their financial life, and make it easy to do business with us.
• Promises to build valued relationships by discovering members’ needs, and recommending relevant products and services.
• Promises to be knowledgeable and respectful – one transaction, one interaction, and one member at a time.

1. Focus on team and self-development, leadership and management through training and ongoing communications including one-on-ones, branch sales meetings and observations designed to support individual and team success, achievement of goals and career progression
2. Assist in the management of the overall member experience focusing on member growth & retention
3. Assume responsibility for branch performance, branch profitability and branch staff performance in the absence of the Branch Manager
4. Provide focus to profile and sell/cross-sell business products to our existing client base, as well as train, lead and prospect new business opportunities throughout the Credit Unions geographic footprint
5. Have a thorough understanding of the Credit Union's strategic initiatives and assist in aligning the branch to achieve those initiatives
6. Monitor, analyze and create branch metrics to determine branch performance toward strategic initiatives
7. Handle complex situations with confidence, knowledge and creativity
8. Build relationships with members by educating them about products and services they could benefit from, and mentor and train others to do the same
9. Promote positive working relationships while working with other departments to provide services that exceed member expectations and create consistency in processes for the membership and staff
10. Support branch through ongoing staff training and assist in monitoring, analyze results and hold staff accountable for performance
11. Monitor staffing levels, scheduling and branch workflow to ensure coverage to exceed member expectations and accomplish operational duties
12. Take on a leadership role within the Credit Union by participating and contributing as a member of the Credit Union's management team including representing the Credit Union in the community and in a volunteer capacity
13. Support and drive business development activities and source new high value premium and business customers
14. Perform other duties and assist other employees, as assigned.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• High school or GED required.
• One (1) to three (3) years of management experience in a financial field.
• Proven branch management experience, as a credit union assistant manager or similar role.
• Strong communication, leading skills, and organizational skills.  
• Results driven and member service focused.

Great Lakes Credit Union is proud to be an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.