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Customer Service Bilingual

Great Lakes Label

Customer Service Bilingual

Grand Rapids, MI
Full Time
Paid
  • Responsibilities

    JOB TITLE: Customer Service Representative/Bilingual

    FACILITY:       Great Lakes Label

    DEPARTMENT: Administrative Office

    REPORTS TO: Vice President Sales & Marketing

    STATUS:  Hourly

     

    JOB SUMMARY:

    The principal function of this position is to maintain the customer service for Spanish speaking customers and order entry functions in an accurate and efficient manner as directed by established procedures and instructed by the CEO and VP. Effective collaboration with all departments of Great Lakes Label is critical.

     

    ESSENTIAL FUNCTIONS OF YOUR JOB:

    • Communicate with customers and staff in a professional  and courteous manner

    • Respond appropriately to incoming calls and emails

    • Customer account maintenance

    • Process customer estimates and orders

    • Provide coverage for other customer service representative(s) when needed

    • Collaborate closely with other departments

    • Cross trained to assist in other departments as needed

    • Travel to customer locations

       

      QUALIFICATIONS AND EXPERIENCE REQUIRED:

      Must have a minimum of a Bachelor's Degree. Must have prior customer service experience. Experience with label printing production preferred. Must have a strong proficiency in technology, and outstanding interpersonal skills and Bilingual – Spanish preferred.

       

       

       

       

       

       

       

      SKILLS AND ABILITIES:

    1. Effective and professional oral and written communication skills

    2. Perform multiple tasks despite interruptions

    3. Ability to manage heavy workload

    4. Must be able to work independently

    5. Ability to work well with others

    6. Customer orientated

    7. Committed to development and training

    8. Outstanding attention to detail

    9. Strong human relations skills

    10. Must be reliable

    11. Computer knowledge; Microsoft office (excel, word), Flexo printing softwear  experience preferred