General Purpose: Support the Technology Specialist in the maintenance of computer network systems, equipment, software and environment. Support staff, volunteers, and participants of GETCAP with relevant training and education of computer related functions, software and systems.

Qualifications/ Requirements: An Associate's degree in Information Technology, Network Systems Administration or related field is required and a minimum of two years experience managing and supporting systems and staff in a PC network environment. General knowledge of microcomputer software, hardware and principles. Basic knowledge of microcomputer networking concepts. General knowledge of major classes of application software. Experience assisting in the maintenance of a computer network. Strong knowledge of operating systems and general business software programs. Excellent oral, written communication skills, including group presentations. Good diagnostic, troubleshooting, and problem solving skills. Please attach a copy of transcript/credentials

Salary Range: 24,000 to 33,000 per year

Must have scheduling flexibility to perform occasional weekend and/or after hour services.

Essential Functions:

Assist Technology Support

Assist in installing, implementing, and evaluating systems and databases in relation to specific user requests

Assist in evaluating and testing hardware and software products to determine if performance meets stated specifications.

Assist with agency staff computing needs and problems.

Assist in supporting local area network (LAN), Internet connections, agency applications/software

Assist in installing, configuring and maintaining agency computers, software, hardware (including upgrades) as necessary.

Organizational Planning / Documentation

Meet weekly with supervisor to discuss maintenance and training needs.

Maintain contact and support with agency sites and staff.

Assist in preparing and maintaining a computerized database of equipment and software.

Assist in the development of future needs for the agency

Computer Training

Assists in assessing user skill level and decide appropriate training approach.

Provide technical assistance and training, formal and informal of agency staff and clients on the use of computers, programs and Internet/E-mail.

Coach users on basic uses of computer hardware and software; assist users with problem solving.

Research and Development

Research developing technologies, which would benefit the agency

Maintain current knowledge of changing systems and programs.

Work Environment:

The Technology Support performs work inside a school building or office environment with other agency employees. The setting requires verbal and face-to-face contact with the community, agency clients (parents and children), and other staff members. The Technology Support performs most work during weekday hours.

Physical Requirements:

May be required to assist in the evacuation of children from a building.

Ability to travel between five (5) or more buildings

The ability to lift and carry up to 50 pounds for up to 100 yards.

The ability to regularly to bend, stoop, kneel, and crawl in order to work behind and under equipment.

Regular sitting, working at computer keyboard and desk.

Knowledge & Competencies Necessary for Satisfactory Performance:

Knowledge:

Complex reading and writing skills.

Intermediate level skills in statistical analysis of data.

Professionalism

Ability to keep current and adapt to changing environments and new technologies.

The ability to develop new skills and knowledge as needed.

Principles/ processes of business and organization planning, coordination & execution

General knowledge of microcomputer software, hardware and principles. Basic knowledge of microcomputer networking concepts.

General knowledge of major classes of application software.

Strong knowledge of operating systems and general business software programs.

Excellent diagnostic, troubleshooting, and problem solving skills.

Competencies:

Time Management and prioritizing

Ability to prepare reports and documents and to explain them in precise technical terms

Training, and coaching

Ability to utilize agency resources, technology, and library to appropriately answer questions and provide guidance to staff.

Ability to make independent decisions, and exercise judgment in analyzing problems and determining correct procedures to be followed.

Ability to establish good working relationships and work harmoniously with others, both as a team and independently.

Ability to assure program and system congruence.