Job Description

DREAM BIGGER. LIVE BETTER. MAKE AN IMPACT.

The School of Greatness inspires conscious achievers around the world to live greater in their life, love deeper in their relationships and leave a positive impact on their world.  We pride ourselves on creating some of the most inspiring interviews, content and media in the world to help people achieve their potential, destroy self-doubt and chase their dreams. Our vision is a connected world of people who are living a life that they love. As part of that pursuit WE PRACTICE WHAT WE PREACH! Live what we say. Over-deliver on our promises and operate with the highest integrity. Founded in 2013 in Los Angeles, our growing team reaches around the world.  What started as a curiosity to interview one mentor for a few people to learn from, has grown to 200+ million downloads, over 5+ million social media followers and hundreds of thousands of students engaged in our books, courses, coaching programs, events and more. 

HERE’S THE RUNDOWN:

Greatness Media is hiring a Customer Service Specialist! Our Customer Service Specialist will provide outstanding customer service to the Greatness audience by developing effective customer service procedures and setting customer satisfaction goals. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills. You will be supporting all Greatness products and ticket loads. This is a phenomenal opportunity to gain immediate visibility into the impact that you can create at Greatness Media.

HOW YOU’LL CONTRIBUTE:

• Supervising day-to-day operations in the Customer Service department
• Responding to customer service issues in a timely manner
• Creating effective customer service procedures, policies and standards
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis
• Maintaining accurate records and documentation of all customer service activities and discussions
• Working regularly in:
  • Zendesk (our ticket management software)
    • Higher-level tickets
    • Craft responses used by all support staff
    • Support with any launches + live webinars in Zendesk email and chat
  • Inner Circle (our monthly membership program):
    • Facebook group monitoring - respond to comments and tagging team members for questions
    • Newsletter - collect topics and information to include
    • Support with live calls with members
    • Course updates
  • Greatness Coaching (our premium group coaching program)
    • Facebook group monitoring
    • Checking for homework submitted
  • Product Support
    • Course update support
    • Internal document creation and organization
    • File and asset organization
• And other duties as assigned

 YOUR ABILITIES AND EXPERTISE:

• 2+ years of high-end customer service experience
• Bachelor’s Degree preferred, but not required with relevant experience
• Experience with HubSpot, Zendesk and webinar platforms preferred
• Ability to work in a fast paced environment on a wide variety of projects
• A positive attitude and desire to work with a team that is changing the world!

THE TEAM YOU’LL COLLABORATE WITH:

• You will report to the Head of Operations and collaborate with all Greatness teams.

WHERE GREATNESS IS INSPIRED:

All things creative take place at The School of Greatness studio in Century City just next to Beverly Hills. But, this position can work remotely from anywhere in the country!

WHEN THE GREATNESS HAPPENS:

The typical work schedule is Monday – Friday, 9AM - 6PM PT with occasional weekend work.

 WHY OUR TEAM IS AMAZING:

• We've kept our hiring bar really high - you will work with the best!
• Our company is growing quickly, so you'll get the opportunity to take on a lot of responsibility and grow a ton personally and professionally!
• You’ll be around some of the most influential people in the world.

SHOW US HOW AWESOME YOU ARE:

No formal cover letters, please. Instead, provide the following:

• A few short paragraphs explaining why you’d be a good fit for this particular position
• Links to projects you’ve worked on
• Your resume

SOME STUFF FROM OUR HR DEPARTMENT:

• All new team members of Greatness Media will undergo a 90 day probationary period to ensure they are a strong cultural fit into our family.  
• Greatness Media is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law, Greatness Media prohibits discrimination based on race, color, religion, creed, sex, gender, pregnancy, marital status, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, genetic characteristics, sexual orientation, gender identity, gender expression or any other characteristic protected by federal, state or local laws. All such discrimination is unlawful.

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