Description

We are searching for a polite, upbeat, and professional individual to work closely with other team members to provide outstanding service to our customers by answering questions and troubleshooting problems. The client care coordinator should seek to create a positive experience for each caller.

Primary Objectives ––

Promote and sell the company’s service to book an appointment

Seize opportunities to up sell added on services when they arise

Answer phone properly in a clear and professional manner

Greet everyone with a smile—be positive and cheerful

Manage inbound and outbound calls in a timely manner

Identifying customers’ needs, clarify information, research every issue and providing solutions

Build sustainable relationships and engage customers by taking the extra mile

Regular Work Activities –

Manage large amounts of inbound and outbound calls in a timely manner

Follow call center “scripts” when handling different topics

Properly routing phone calls

Assisting the field team and other client care coordinators

Checking and responding to email correspondence in a timely manner

Send reports, invoices and receipts as needed

Take payments over the phone as needed

Meet quality assurance requirements and other key performance metrics

Attend team meetings and training

Assist with administrative tasks as needed

Management Responsibilities –

None

Key Skills -

Ability to persuade/sale

Positive attitude

Strong phone and verbal communication skills along with active listening

Adaptability to different personality types

Ability to multitask, set priorities and manage time effectively

Detail and accurate with the following but not limited to

Data entry in POS software

information about the home: location size

clients and agents contact information: phone number email

fees

detached structures

added on services

date and time

Logistics of inspection

analyze travel routes and determine most effective use of time to serve

analyze schedule to determine length time required to complete an inspection with any added on services including any detached structure

People Contacts and Interactions

Client care coordinator Manager-daily

Client care coordinators- daily

Field inspector-daily

Owner-Dwayne Boggs

Owner-Ana Ramirez

Experience, Training, and Education – preferred but not necessary

Background in sales

Phone skills

Experience in a customer support role

Computer skills

Familiarity with CRM systems and practices preferred but not required

High school graduate