Job Description

SUMMARY OF POSITION:

The Sales Coordinator is a pivotal member of the GreenGate Fresh sales team. This individual is responsible to support the sales team in attaining the weekly, monthly, as well as annual, targets and interact as a liaison with management and clients to determine business requirements. The Sales Coordinator plays an important part in maintaining good customer relationships by acting as an extension of the field sales force. In a focused manner, this individual assures productive communication with the new and existing clients, external distributors, representatives and agents. This individual assures that customers are supported in an efficient and professional manner. The Sales Coordinator resolves all complex inquiries from the clients and ensures customer satisfaction. This position reports to the Vice President of Sales and Marketing.

KEY DUTIES & RESPONSIBILITIES:

• Works in close conjunction with management to gain an accurate picture of the business in terms of budgets, sales expectations, and future trends.
• Act as an interdepartmental liaison ensuring that sales, marketing, logistics, and production activities are most efficiently integrated.
• Provide a variety of administrative and clerical support to the sales department.
• Contact customers and prospective clients to arrange appointments, make follow-up calls to confirm orders or delivery dates.
• Provides excellent customer service with excellent problem solving skills and patience.
• Work closely with Logistics and department managers to ensure coverage of sales.
• Answer phones and perform filing.
• Enter sales orders and complaints in data processing system.
• Data Entry: input orders to the company’s computer system and ensure that orders are processed in line with customers’ delivery requirements.
• Create and maintain spreadsheets in Excel.
• Requests customer credit limit increases when necessary.
• Observe and practice safety and housekeeping procedures at all time.
• Handle orders by telephone, email and mail. Assure accuracy and complete information such as: prices, discounts and product numbers. Act as a first point of contact for urgent calls, emails and messages when sales representatives are not available.
• Assist in facilitation of new clientele.
• Facilitate the highest level of department efficiency and productivity.
• Contribute to customer satisfaction by ensuring the accurate and timely processing of orders.
• Contacting customers to resolve any queries, inform customers of any delays and arrange alternative delivery dates when required.
• Maintain sales records. Generate reports on sales by individual representatives, sales by product line, sales to individual customers, etc. for management.
• Provide information to the VP of Sales and Marketing, accounting department and Controller, on incoming and completed orders as a basis for forecasting cash flow.
• Plays a key investigative role, conducting detailed research on a given product to determine which areas will be most likely to yield a high number of sales.
• Responsible for collecting up-to-date information on the status of orders from various company branches and the number of sales attained.

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY EMPLOYEES IN THIS POSITION. THIS IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES.

EXPERIENCE REQUIRED:

· Sales experience a plus, but not required.

· At least 3 years prior experience in Agricultural Sales or Operations highly preferred.

EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

· AA or BA is Sales, Marketing, Business Administration or Related field; or combination of college coursework and experience.

ESSENTIAL ABILITIES:

· Sense of urgency and self-motivation; ability to work independently and among a team in a collaborative environment.

· Personal accountability and strong negotiating skills.

· Able to work effectively and efficiently while under pressure and in a fast paced environment with deadlines and quotas.

· Superb written and oral professional communication and interpersonal skills to successfully interface with customers, vendors and colleagues.

· Must be accurate, detail oriented, dependable, and highly organized with strong analytical skills.

· Above average customer service skills and customer oriented, sales driven attitude.

· Strong computer proficiency with ability to learn new computer software programs and platforms.

· Intermediate Excel skills, including design and manipulating spreadsheets, are essential. Experience with pivot tables preferred.

· Type a minimum of 40 wpm.

· Basic knowledge of office equipment and multi-line phone systems.

GREENGATE FRESH DOES NOT TOLERATE DISCRIMINATION OF ANY TYPE, AND OFFERS EQUAL EMPLOYMENT OPPORTUNITY TO ALL QUALIFIED PERSONS WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATURAL ORIGIN, AGE, DISABILITY OR MEDICAL CONDITION, SEXUAL ORIENTATION, MARITAL STATUS, VETERAN STATUS OR ANY OTHER CONSIDERATIONS MADE UNLAWFUL BY FEDERAL, STATE OR LOCAL LAWS. WE BELIEVE IN PROVIDING ELIGIBLE AND QUALIFIED EMPLOYEES WITH OPPORTUNITIES TO ADVANCE. GREENGATE FRESH IS AN AT-WILL EMPLOYER.