Job Description

ABOUT GREENLEAF: OurGreenleaf Corporate office is in downtown Cleveland, Ohio as one of the largest vertically integrated operators under Ohio’s Medical Marijuana Control Program. We are responsible for the complete product journey from seed to sale to provide affordable high-end medical marijuana products and care to Ohioans. Greenleaf will operate our Cultivation/Processing operations out of a state-of-the-art facility located in Middlefield, OH. To complete the product journey, we currently operate five retail dispensaries. Shop locations include Cleveland, Columbus, Canton, Akron and Wickliffe. Our locations manage under the nationally acclaimed brand “The Botanist.” Please visit our dispensary website at www.shopbotanistohio.com.

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES: The Designated Representative is responsible for ensuring the smooth operation of the dispensary by overseeing and directing all day-to-day operations, including overseeing all Dispensary Agents. The successful candidate will possess outstanding customer service skills, a problem-solving attitude, attention to detail, strong interpersonal and management abilities, and solid administrative/clerical and time management skills.

DUTIES AND RESPONSIBILITIES:

• Oversees daily dispensary operations including but not limited to counsel patients as needed, cash management, record keeping, employee scheduling, inventory management, etc.
• Mentor Dispensing Agents to ensure patients are receiving the upmost care.
• Manage intake of all deliveries including verifying the accuracy of delivery, inspecting packages, submitting manifests to inventory tracking system, etc.
• Delivers a superior level of customer service, both in person and by phone.
• Always maintain the highest level of compliance and ensures all proper legal and company policies and procedures are strictly followed.
• Diffuses difficult situations and ensures issues are resolved to the member’s satisfaction while upholding company standards.
• Maintains a clean, safe, and welcoming environment inside and outside the facility; has a high attention to detail and regularly reviews facility needs and communicates them to the appropriate parties.

BASIC QUALIFICATIONS:

• PharmD (Doctor of Pharmacy Degree) required.
• 1-2 years prior manager experience required (retail preferred).
• Familiarity with history and varieties of medical marijuana preferred.
• Excellent attention to detail and prioritization skills.
• Strong written and oral interpersonal communication skills.
• Intermediate computer skills (POS System, Word, Excel, office equipment).