Job Description

POSITION SUMMARY:

To provide front line assistance to our agents, carriers, and underwriting staff including responses to e-mails and phone calls, issuing policies and endorsements, requesting and following up for account information, and maintaining electronic files.

ESSENTIAL FUNCTIONS:

• Provide timely and professional customer service to producers, carriers, and underwriters to facilitate processing of business.
• Process incoming submissions for both logistics and trucking business.
• Issue binders and invoices on new and renewal business in a timely manner.
• Process both premium and non-premium bearing endorsements and invoice when applicable.
• Process federal and/or state filings as directed by the underwriter.
• Accurately compute and invoice surplus lines taxes, state fees, etc. and file with state when applicable.
• Screen Motor Vehicle Records (MVRs) for eligibility per carrier guidelines and report to carrier if required.
• Process policy cancellations, reinstatements and/or non-renewals as requested by insured, premium finance companies, carriers, etc.
• Accurately issue policies according to the information provided by the underwriter and guidelines provided by the carrier.
• Comply with both insurance, carrier and regulatory guidelines and procedures.
• Assist in the preparation and response of both internal and external carrier audits.
• Manage diary system to ensure all required information or documentation is received within established time-frame.
• Provide required documents and requested information to carrier personnel.
• Provide confirmation of pertinent policy information to Premium Finance Companies.
• Demonstrate knowledge of, and support, GTU mission, vision, value statements, standards, policies and procedures, operation instructions, confidentiality standards, and the code of ethical behavior.
• Keep management informed on the status of day to day-to-day operations and other projects assigned.
• Investigate & analyze problems and recommend appropriate course(s) of action to management.

ADDITIONAL RESPONSIBILITIES:

• Provide backup support to front desk by handing items such as handling incoming mail, new & renewal business submission file set-up, and new & renewal broker file set-up.
• Assist management with work on special projects including loss run review and data entry.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in Microsoft Office Suite.
• Excellent Written and Verbal Communications.
• Attention to Detail and Accuracy a Must
• Effective Organizational and Problem-Solving Skills a Must
• Ability to Recognize, Prioritize, and Multitask Work a Must
• Ability to Establish and Maintain Effective Working Relationships a Must

TRAINING AND EXPERIENCE:

• 4-Year Degree or Equivalent Work Experience Preferred
• Customer Service Experience, a Plus

Company Description

GTU is a Certified Managing General Agency specializing in underwriting commercial auto coverage for truckers and truck brokers throughout the country. We’ve been helping retail agents and specialty insurers since 1981. We are also an agency partner with Acrisure, LLC, the fastest-growing brokerage in industry history. We write many types of trucking risks for individual owner-operators, small fleets, mid-sized fleets, and large fleets in most states. With markets to cover conventional needs we also represent specialty writers with unique products such as comprehensive coverages for truck brokers and freight forwarders.