Job Description

Job Description

Technology Coordinator/ Network Administrator

Gridiron Air LLC (“Gridiron” or “the company”) was established to provide safe, reliable, high quality wide-body air transportation to the Arizona Cardinals Football Club.

Position Summary:

Reporting to the Director of Quality, the Technology Coordinator/ Network Administrator is a critical link in ensuring seamless technology operations for Gridiron Air's employees across various locations. This position will oversee technology support, network administration, security management, and system documentation. This position is pivotal in maintaining the integrity of our systems, enhancing user experience, and ensuring data security.

This role is a key member of the Technology Team, responsible for planning, implementing, and reviewing technology systems across the organization, with a focus on network systems and event support. The ideal candidate is a proactive problem solver with strong communication skills, capable of collaborating with technical staff, management, and operational departments to ensure optimal technology operations.

Reports To: Director of Quality

Location: Fort Worth, TX (Travel Required)

Primary Job Duties:

PC and Mobility Support:

• Install, configure, and maintain PC and mobile hardware and software, adhering to security and networking standards
• Implement virus prevention and security measures to safeguard data integrity
• Provide recommendations for improving hardware and software functionality

Network User Administration:

• Manage Active Directory administration, including user policies, profiles, and equipment changes
• Ensure secure and efficient user access to systems and resources
• Administer messaging systems, network design, troubleshooting, and maintenance

Systems Integrity:

• Regularly backup systems to maintain data accuracy and integrity
• Focus on network security, preventing unauthorized access and data breaches
• Identify opportunities for system and data improvements

Coordination and Security Monitoring:

• Monitor system logs for security irregularities and investigate and resolve issues promptly
• Maintain historical tracking for analysis and future planning
• Coordinate and manage projects, ensuring efficient execution

Technology Planning and Management:

• Plan technology replacements and upgrades for staff
• Adjust user policies, profiles, and equipment to optimize secure access
• Ensure all staff technology needs are met efficiently

Documentation and Support:

• Document system changes, support requests, and problem resolutions
• Maintain messaging systems, network designs, and troubleshooting documentation
• Provide assistance to staff for third-party software integration

Microsoft 365 Expertise:

• Support, design, configure, install, and enhance Microsoft 365 applications
• Utilize tools like SharePoint, Power BI, Power Automate, Teams, Project, and Office applications
• Contribute to program configuration and design as needed

Third-Party Software Integration:

• Support integration protocols for third-party applications using standard APIs
• Assist staff with system access and related issues requiring interaction with third-party technical support

** Additional duties as required, adapting to evolving needs and contributing to team success**

Qualifications:

• Advanced knowledge of computers, mobile devices, security protocols
• Strong communication skills exemplified by proficient project management
• Strategic planning skills and analytical thinking for decision-making
• Strong ability to handle high-stress situations, complex standards, and rigorous schedules.
• Proficiency in server and computer network operations
• High competence in technology systems, server and network configuration, and backup software
• Multi-tasking and troubleshooting skills in a fast-paced production environment
• Self-motivation and ability to work non-standard hours, and travel as needed

Experience:

Minimum 5 years of technology support, Windows technology network configuration, security documentation, and governance experience preferred ****

Education:

Bachelor’s degree in technology with a focus on computer management, security, project and network management, or related field (or equivalent experience)

Gridiron Air is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Company Description

Gridiron Air LLC (“Gridiron” or “the company”) was established to provide safe, reliable, high quality wide-body air transportation to the Arizona Cardinals Football Club.

Company Description

Gridiron Air LLC (“Gridiron” or “the company”) was established to provide safe, reliable, high quality wide-body air transportation to the Arizona Cardinals Football Club.