Welcome to a team of caring and passionate people who work each day to meet the needs of our members and clients. At Health Benefits, you will be part of an organization committed to offering custom self-funded health benefits plans that manage costs – without compromising benefits – by offering innovative solutions, flexibility, transparency, and customer support. We are now a subsidiary of Health Care Service Corporation, the largest customer-owned insurance company in the United States and a strategic partner of Health Benefits since 2018, giving us access to increased national scale and support. This is an exciting time to join our team and enhance our culture that emphasizes caring, diversity and inclusion, mutual respect, collaboration, and service to our communities.  

Health Benefits is seeking a COBRA ANALYST. The COBRA ANALYST will be responsible for overseeing all aspects of the COBRA client and member experience. This includes benefit elections, payments, and reporting for COBRA, FMLA, retirees and LOA (company leave programs) participants. This position will be responsible for inbound & outbound calls from clients, members, third party affiliates as well as email and fax communications. 

RESPONSIBILITIES INCLUDE:

• COBRA Implementation (new clients & terminated clients)
  • Adheres to new client & terminated client process
• Processes COBRA continuation paperwork for COBRA qualified benefits, issue monthly premium invoices, process monthly payments for COBRA participants; as well as ongoing account maintenance.
  • Issue COBRA elections paperwork in compliance with DOL requirements and deadlines (within 14 calendar days)
  • Completes daily auditing process for keyed notifications from the COBRA database.
  • Completes daily fulfillment of COBRA documentation to subscribers and dependents, adhering to PHI guidelines
• Coordinates and processes all assigned group data related activities with respect to COBRA Administration (including (Federal, State and International), retiree benefit programs & client specific company leave programs.
  • Maintains organized files regarding enrollment, termination, and changes. Makes sure files contain supporting data necessary to render decisions made on client specific benefits & policies
  • Reports inconsistencies in eligibility, plan structure, account set-ups and systems structure to management. Research inbound escalations and suggests corrective actions for prevention in future situations. Build of member records in COBRA database as necessary
  • Run daily database processing for all input entered the previous day
  • Interaction with third party vendors and administrators to update member benefits and coverage dates
  • Provide clients with reporting of enrolled, notified and terminated membership as requested
• Maintains data integrity within COBRA database
  • Adheres to rate renewal process for COBRA clients
  • Analyzes all group renewals, off-anniversary and termination requests for accuracy, reasonability and completeness. Works closely with the COBRA team and other teams when inconsistencies are found
• Maintains quality standards for performance
  • Meets or exceed Department of Labor COBRA regulations
  • Meets or exceeds 98% in all aspects of client calls
• Answers inbound calls through the COBRA queue and independently responds to questions and emails sent to the COBRA email address within standard turnaround time.
• Process incoming & outgoing mail daily
  • Retrieve voicemail message from COBRA team inbox
  • Retrieve and sorting inbound faxes to individual analysts’ folders
  • Collect & mail all outgoing mail
• Distribute COBRA database processing output to COBRA team daily
• Other duties as needed/assigned.

QUALIFICATIONS INCLUDE:

• High school diploma or GED equivalent.
• 1 year of COBRA, FMLA, LOA and retiree administration/coordination experience.
• Knowledgeable in handling various types of Federal, State and Company leave programs.
• Understanding of Administration System processes (premium administration, eligibility, claims, billing, commissions, reporting and premium administration).
• Customer service experience in a professional setting
• Knowledgeable in Microsoft Excel, Word, and Outlook
• Strong problem-solving ability
• Must possess strong organizational skills that will allow for multi-tasking
• Excellent interpersonal skills
• Positive attitude and willingness to learn

Come join Health Benefits! Join a team that will not only utilize your current skills but will enhance them as well.

If you are a Colorado or New York resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran, or disability.

Required Skills Required Experience

+--------------------------------------------------------------------------+ | - Familiarity with the operation of relevant equipment. | | - Basic Computer skills | | - Demonstrated communication skills | | - Proven Organizational skills | | - Work is generally performed within a manufacturing environment | | subjected to temperatures of cold and warm along with wearing the | | proper PPE, with standard office equipment available along with | | plant manufacturing environment. | | - While performing the duties of this job, the employee is regularly | | required to sit, stand, bend, walk, use hands or finger, talk, hear, | | feel objects, tools, or controls; may be required to lift up to | | 50 pounds. Vision abilities include close vision to a | | computer screen. | +--------------------------------------------------------------------------+ |   | | | | OSI Industries is an Equal Employment Opportunity employer that believes | | everyone has the right to be treated with dignity and respect. OSI  does | | not discriminate on the basis of national origin, gender, race, color, | | religion, pregnancy, gender identity, sexual orientation, protected | | veteran status, disability, or any other characteristic protected by | | applicable law.  All applicants will receive consideration for | | employment based on merit, qualifications and business needs. OSI | | participates in the E-Verify program. | +--------------------------------------------------------------------------+