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Busser - Irvine

Trustmark

Busser - Irvine

Riverside, CA
Full Time
Paid
  • Responsibilities

    Welcome to a team of caring and passionate people who work each day to meet the needs of our members and clients. At Health Benefits, you will be part of an organization committed to offering custom self-funded health benefits plans that manage costs – without compromising benefits – by offering innovative solutions, flexibility, transparency, and customer support. We are now a subsidiary of Health Care Service Corporation, the largest customer-owned insurance company in the United States and a strategic partner of Health Benefits since 2018, giving us access to increased national scale and support. This is an exciting time to join our team and enhance our culture that emphasizes caring, diversity and inclusion, mutual respect, collaboration, and service to our communities.  

     

    We’re seeking a Customer Service Representative Service Representative for our COBRA department. This position is responsible for providing quality service by accurately and respectfully responding to telephone, written and electronic inquiries from employees/members, brokers, and clients. Inquiries include a variety of topics such as COBRA, eligibility, and Dependent Eligibility Audits.

    In this position, you will have the ability to work from home. The work schedule for this position is 9:00 am to 5:00 pm, Mon-Fri.

     

    KEY ACCOUNTABILITIES: 

     

    • Responding to telephone, written and electronic inquiries from employees/members, brokers, clients and other authorized parties. 
    • Treat all inquiries professionally and respectfully following Health Benefits guidelines.
    • Handling COBRA and direct billing premium payments.
    • Working with your support team to appropriately refer unresolved inquiries or escalated calls based on customer service procedures and guidelines.
    • Interacting with multiple systems to research inquiries and respond appropriately.
    • Follow-up regularly on outstanding issues to ensure timely resolution and client/member satisfaction.
    • Thoroughly and accurately document all inquiries using internal systems. 
    • Initiate outgoing calls or other service projects as assigned
    • Other duties as needed/assigned

     

    REQUIREMENTS: 

    • High School diploma or GED equivalent.
    • Prior customer service experience working in a call center or in a position that entailed handling calls is required.
    • Insurance, benefits, claims or medical/healthcare experience. 
    • COBRA knowledge is a plus. 
    • Ability to work in a fast-paced, customer service driven environment
    • Excellent communication skills necessary to be successful.
    • Having a collaborative mindset in order to work effectively with other team members.
    • Ability to learn new/proprietary systems and to adapt to various system platforms.
    • All equipment and necessary software will be provided.
    • You must have a private workspace with access to high-speed internet.
    • Must be able to work a 37.5 hr. work week with between the hours of 9:00 a.m. to 5:00 p.m., EST.

     

     

    Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives.  We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

     

    If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.

     

     All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

    Required Skills Required Experience

  • Qualifications
    • High school diploma or equivalent reading, writing, verbal, and mathematic abilities.