Responsible for providing day-to-day on-site support to end users of personal computers, business applications, and related peripheral equipment. Diagnoses and resolves basic to moderately complex hardware and software issues. Installs new equipment or software and applies upgrades as authorized by the Corporate IT function and in compliance with established company procedures.

Installs, configures, and maintains workstations and related peripheral equipment; applies operating system and local software application upgrades; and diagnoses and resolves network, server, and related issues as directed by Corporate IT. • Diagnoses and resolves basic to moderately complex issues relating to the operation of the network, personal computers, business software, and peripheral equipment as assigned through the company’s IT assistance ticketing system. • Submits new end user access requests through the Corporate IT ticketing system based on established role and responsibility protocol for all business applications including, but not limited to, SAP, Kronos, UltiPro and MP2. • Conducts new SAP user orientation and training and provides ongoing end user SAP support as needed to ensure that SAP processes and data are being accurately maintained on a timely basis; makes recommendations to facility management and Corporate IT to improve data collection. • Participates in facility operations meetings to understand SAP user needs and develop reference materials, cheat sheets, and other educational resources. • Works closely with facility and Corporate IT to understand and establish overall business technology requirements, identify appropriate solutions, and participate in the implementation of approved solutions. • This role has the responsibility to understand and places in practice appropriate safety procedures. This responsibility is achieved through education, training, use of protective equipment (as applicable) and by following safety policies, regulations, standards, and laws. • Perform other duties as assigned.

Required Skills

• Associates degree in computer science or related field or equivalent knowledge, skills, and abilities acquired through working or professional certifications.

Required Experience

• Two or more years providing similar IT support in a manufacturing environment.
• Strong working knowledge of business applications including Microsoft Office and SAP, or similar enterprise software.
• Familiar with basic networking principles, server operating systems, and environments.
• Ability to maintain confidentiality of information obtained during the course of performing job responsibilities.
• Position requires the physical agility to perform continuous lifting up to 15 pounds, bending, squatting, pushing, pulling, stretching/reaching, use hands or fingers, talk, hear, feel objects, tools, controls and standing/walking on concrete flooring.
• Work is generally performed within a business professional office environment, with standard office equipment available.
• Position requires the physical ability to stand/walk for duration of required work hours

OSI Industries is an Equal Employment Opportunity employer that believes everyone has the right to be treated with dignity and respect. OSI does not discriminate on the basis of national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable law. All applicants will receive consideration for employment based on merit, qualifications, and business needs. OSI participates in the E-Verify program.

• Associates degree in computer science or related field or equivalent knowledge, skills, and abilities acquired through working or professional certifications.