Trustmark’s mission is to improve wellbeing – for everyone.  It is a mission grounded in a belief in equality and born from our caring culture.  It is a culture we can only realize by building trust.  Trust established by ensuring associates feel respected, valued and heard.  At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. 

Trustmark is currently seeking a SENIOR DIRECTOR, DOCUMENT SERVICES, to join the team.  

OVERVIEW

Oversees the transition of print to new vendor (RR Donnelley) and ongoing management project performance standards, SLAs, and all other deliverables to the enterprise. Provides assistance to all the Trustmark divisions and shared services to transition and consolidate print from other Trustmark vendors to RR Donnelley as needed. Leads the Document Output team that creates and maintains key documents ex:  contracts, certificates, and letters.  All key document management functions such as compliance, quality, and SLA management are a critical responsibility.  Responsible for ensuring VB moves toward greater digitization of documents resulting in significant cost savings and improved customer experience.

KEY ACCOUNTABILITIES

• Leadership of enterprise print and digital document operations. The role is a key leader in the print to digital transformation of document output, mailing, distribution, digital payment capabilities, and provide subject matter expertise and leadership to project team, BU’s, shared services, and vendors.
• Partnering with Trustmark Business Units (VB, SBB, HF) and shared services (IT, Legal/Compliance, Marketing, Data Analytics, Finance, EVM, etc.) will ensure SLA’s, product deliverables, quality specifications, transactional and financial data-integrity, and legal/compliance requirements are being met.
• Vendor management oversight of key vendors including but not limited to RR Donnelly, RevSpring, OSG, and Lexis Nexis.
• Document Output team leadership/management responsible for the creation and maintenance of print and digital contracts, certificates, and letters in compliance with applicable state and federal regulations.
• Document Management manager and team will be within this individual’s organization and responsibility
• Other duties as needed/assigned

EDUCATION & EXPERIENCE

• Bachelor’s Degree and/or equivalent work experience
• 7 years of leadership experience
• 5 years print and mail industry knowledge and/or experience
• Relevant experience managing external vendors and maintaining key SLAs, performance standards (timelines, quality), and adherence to company policies and internal controls as well as ensuring compliance with applicable laws and regulations.
• Proven project and program management skills
• Strong budget and financial planning skills
• Proven financial acumen
• Strong negotiation skills
• Proven process improvement skills
• Proven communication skills, both written and verbal with technical and non-technical staff and all levels of management
• Proven collaboration skills across major business units and shares services
• Proficient in MS Office
• Demonstrated ability to manage and lead multiple teams and projects at the same time
• Act as the key contact for escalation and being able to triage production issues successfully

PREFERRED EXPERIENCE

• Insurance industry experience
• Digital transformation leadership experience

Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives.  We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

FOR THE SECOND CONSECUTIVE YEAR WE WERE SELECTED AS A TOP WORKPLACE BY THE CHICAGO TRIBUNE. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization. 

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.

Required Skills Required Experience

• Bachelor’s degree in business management, or related field or the equivalent industry experience, knowledge and operational skills acquired through working.