Welcome to a team of caring and passionate people who work each day to meet the needs of our members and clients. At Health Benefits (a subsidiary of Health Care Service Corporation), you will be part of an organization committed to offering custom services to self-funded health benefits plans that manage costs – without compromising benefits – by offering innovative solutions, flexibility, transparency and customer support. This is an exciting time to join our team and enhance our culture that emphasizes caring, diversity and inclusion, mutual respect, collaboration and service to our communities.
Summary: Working collaboratively with the Regional President the Relationship Manager is assigned to a single large key Health Benefits client, and is responsible for guiding a team of dedicated resources to drive high customer retention, a best in class customer experience and satisfaction, and strong account consultation consistent with both Health Benefits and client strategic, operational and financial goals. Partnering with Operations leadership and staff to bring solutions to clients, problem solving and effective project delivery. The Relationship Manager will also have direct responsibility for building strong client relationships, fostering collaboration across regional and home office teams, as well as with key vendors.
Responsibilities include:
- Partners with Regional President (or designee) to guide, lead and direct team of exclusively dedicated resources focused on supporting the ongoing business and operational needs of large key client. Responsible for day-to-day support of assigned clients, including:
- Personal contact with clients, and brokers – phone calls, meetings, visits, etc.
- Problem solving and issue resolution
- Various presentations including monthly/quarterly performance results, initiative updates, renewal, and action plans
- Recommending appropriate upsales.
- Completion and execution of Client Action Plans as appropriate
- Providing leadership, support, and consultation in the development, implementation and successful execution of project plans and strategies that improve retention, client satisfaction, expense management and profitable growth of the client.
- Coordinates all communication with client, Health Benefits leadership/departments, and vendors regarding new products, strategic initiatives
- Provide high level of customer service to all internal and external constituents by working proactively across department to meet client deliverables as well as providing timely and equitable issue resolution.
- Responsible for Health Benefits revenue growth, identifying critical business opportunities, to be a referral source for more profitable business solutions, and building strong consultative selling initiatives and competencies. This includes initiatives designed to promote co-sell and cross-selling between Health Benefits and key client.
- Supervisory responsibilities for up to 2 Client Coordinators. Responsible for Performing all necessary managerial functions to maintain a qualified staff including:
- Communicating areas of accountability and performance expectations
- Determining standards of performance
- Fostering a cooperative and harmonious working climate conducive to maximizing employee morale, productivity, and client satisfaction
- Ability to travel 25%-30%
- Other duties as needed/assigned
Qualifications :
- 5+ years Client Management or related experience required.
- Bachelor's degree or a combination of education and experience required.
- Must possess keen understanding of Health Benefits business strategy.
- Project Management experience:
- Prioritizes process, establishes and meet deadlines, manages diverse group of individuals to meet time critical deadlines and complete tasks
- Communication Skills:
- Demonstrates effectiveness in both written and verbal communication skills, and is able to effectively persuade and share information in concise manner
- Interpersonal Skills:
- Relates well to all kinds of people, inside and outside of the organization; builds appropriate rapport; uses diplomacy and tact; can diffuse high tension situation comfortably.
- Prior people leadership/management experience required.
- Cross Functional Team Building:
- Successfully blends people into teams; establishes purpose of team; creates strong morale; shares successes; gains respect of team
- Self-motivated:
- Makes things happen; energized by challenge; understands the importance and impact of assignments and tenaciously move toward completion
- Strong Microsoft Office skills.
- State insurance license preferred.
At Health Benefits, you will be part of an organization committed to offering meaningful benefits to our associates to support their life outside of work. From health and wellness benefits, 401(k) savings plan, a minimum of 15 days of paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, new parent paid leave, tuition reimbursement, plus other incentives, we offer a robust total rewards package for full-time associates.
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The compensation range for this full-time Director, Client Management position is between $70,900.00 and $133,129.00. The salary offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.
Required Skills
Required Experience