JOB SUMMARY
Under minimal supervision, the Business Systems Analyst III - ECM is an integral member of the Reliance Technology Solutions (RTS) - Enterprise Content Management - ECM team and is tasked with working with Business Stakeholders to understand and document “as-is” business processes and business requirements in order to analyze gaps for the ECM product offering. Additionally, the Business Systems Analyst III - ECM is required to translate business requirements through analysis and design into medium to high complexity functional solutions. The Business Systems Analyst III - ECM plays a leadership role in the planning/analysis, design and testing phases of all ECM/collaboration tools and projects, as well as driving server set-up and configuration for upgrades or environmental growth, working closely with business stakeholders, the project team and various infrastructure departments to insure project success.
ESSENTIAL FUNCTIONS
Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.
· Effectively use interviewing skills to elicit, identify, and document business requirements · Precisely and consistently captures business problem · Prioritize requirements to identify the most critical needs · Uncover needs and value drivers that business partners and end users would not be able to articulate on their own · Articulate and incorporates extensive business knowledge into requirements · Obtain agreement and confirms understanding by clearly interpreting business requirements to business stakeholder Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives. · Accurately translates business requirements into functionality · Manage and Prioritizes business requirements based on business needs · Understand business process complexity · Assesses the risks of various solutions looking across multiple applications · Document and contribute to the "to be" business process state considering multiple factors
Creating Compelling Business Case - Ability to measure and communicate proposed project benefits. · Clearly articulate the impact of business problems and benefits using business language. · Understand the organization’s economic and revenue drivers · Understand industry-specific trends that impact the organization · Quickly adapt to changes in business strategy · Help business partners communicate solution value to key stakeholders Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts. · Adhere to RTS project methodology throughout project lifecycle · Effectively engage stakeholders in the project estimation process · Manage ambiguity and creates accurate project effort estimates for their assigned tasks · Understand, consider and communicate interdependencies for project estimates Design for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement. · Incorporate usability and User Interface (UI) efficiencies into business solutions · Understand the business data needs as it relates to a potential solution · Effectively convey the business preferences and functional design to the technical teams · Ensure end-to-end service performance from the end user’s perspective · Incorporate knowledge of UI best practices in functional design Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques. · Understand functional design specifications · Provide the link between the business and technical views of the system · Can listen to and understand technological constraints · Clarify the business rationale of a solution concept · Create functional design specifications for low to high complexity solutions · Map business requirements to functional specifications ensuring traceability · Anticipate weaknesses in the design solution to ensure risk is mitigated · Understand technical design specifications and ensures that the technical solution(s) developed will satisfy the needs of the business · Capitalize on reusability while minimizing rework by incorporating prior resolved solutions · Consider solution interdependencies in functional design · Consider third party application features and upgrades prior to designing in-house solution · Develop solutions for system needs that business partners would not be able to articulate on their own Adherence to Standards - Ability to create solutions that adhere to and incorporate RTS standards. · Apply and use information and technology standards in design of solution · Obtain key inputs from Enterprise Architecture groups to ensure compliance and exception management · Adhere to project management methodology · Can identify commonalities and suggest a consistent approach across projects Business Requirements Testing and Validation - Managing traceability of business requirements through testing and validation process. · Ensure that business and non-business requirements have been met through testing and validation · Develop effective use cases to test solution to business requirements · Document validation results are as expected · Develop reusable test case suite · Execute functional testing, validation, system and integration testing, and validation of proposed solution · Work with stakeholders on evaluating coverage of test cases User Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution. · Build user acceptance test cases · Coordinate testing with end user · Provide clarification on basic questions of solution testing · Train end-users on business solution
Required Skills
REQUIRED & PREFERRED QUALIFICATIONS
· Bachelor’s Degree or equivalent work experience in a related field required · 7+ years of Business Systems Analysis experience required · 7+ years of large-scale ECM implementation experience (preferably in Laserfiche) required · 5+ years ERP systems experience preferred · Proficiency with migrations for ON-PREM SharePoint and\or SharePoint Online · Sharegate Migration experience a plus · Proficiency with SharePoint, SharePoint Online Administration, and SharePoint Online Site design · Proficiency with collaboration tools such as Teams, Box, and OneDrive and associated governance · 3 years of experience with PowerShell · Experience with conversions from one ECM application platform to another · Beginner to Intermediate knowledge for Windows Server Configuration · Beginner to Intermediate knowledge for IIS + SSL configuration · Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required · 2+ years of Metals industry experience preferred · Ability to quickly adapt to new systems and can create/implement system functionality · Advanced knowledge of SQL and databases · Intermediate to advanced knowledge of internet and client/server architectures · Intermediate knowledge of HTML and XML · Self-motivated and able to work independently with minimal supervision and as part of a team · Detail oriented with excellent interpersonal communication skills
Excellent customer service skills
Required Experience
REQUIRED & PREFERRED QUALIFICATIONS
· Bachelor’s Degree or equivalent work experience in a related field required · 7+ years of Business Systems Analysis experience required · 7+ years of large-scale ECM implementation experience (preferably in Laserfiche) required · 5+ years ERP systems experience preferred · Proficiency with migrations for ON-PREM SharePoint and\or SharePoint Online · Sharegate Migration experience a plus · Proficiency with SharePoint, SharePoint Online Administration, and SharePoint Online Site design · Proficiency with collaboration tools such as Teams, Box, and OneDrive and associated governance · 3 years of experience with PowerShell · Experience with conversions from one ECM application platform to another · Beginner to Intermediate knowledge for Windows Server Configuration · Beginner to Intermediate knowledge for IIS + SSL configuration · Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required · 2+ years of Metals industry experience preferred · Ability to quickly adapt to new systems and can create/implement system functionality · Advanced knowledge of SQL and databases · Intermediate to advanced knowledge of internet and client/server architectures · Intermediate knowledge of HTML and XML · Self-motivated and able to work independently with minimal supervision and as part of a team · Detail oriented with excellent interpersonal communication skills
Excellent customer service skills