About Us

The Patrick S Molak Corporation is a family owned and operated restaurant and entertainment group, established in 1975 and recognized for owning some of the hottest joints in Texas: Gruene Hall, the Gristmill and Josephine Street, to name a few. We have grown from two employees and one business to what you see today, 10+ businesses and over 600 employees between Gruene and San Antonio. We are still a small business at heart and we pride ourselves on preserving historic Texas properties and offering a great culture for our employees.

The Gristmill

A one of a kind, true Texas experience, the Gristmill facility was once home to a cotton gin (circa 1878) and is considered one of the most iconic dining spots in Texas for nearly half a century. The original Gristmill building was placed on the National Registry of Historic Places in 1975 and the Gristmill River Restaurant opened its doors in 1977. Our menu items are made from scratch daily, right down to the soups, sauces and dressings. With its exceptional, tried-and-true menu, multi-level patios and 7 indoor dining rooms, the Gristmill is a quintessential spot that celebrates the regionality that makes Texas so special.

What we are looking for

We are currently looking for a Customer Service Manager (CSM) to oversee the Front of House and Back of House service operations to ensure we continue to consistently provide the legendary service we have become known for. The CSM ensures guests are satisfied by conducting “table talks” and works in conjunction with the restaurant management team to ensure operations are running smoothly and are aligned with our standards. The CSM will be responsible for managing and coaching the performance of all staff, and motivating and inspiring them to deliver exceptional customer experiences.

Who you are

You are passionate about customer service, constantly on the lookout for creating memorable experiences and positive impressions

You are fearless in dealing with tough customer issues and addressing them in a way that turns potentially negative experiences into positives

You are outgoing and friendly, and enjoy meeting new people, creating a welcoming environment

You are encouraging and enthusiastic about personal growth and development, on the lookout for how to help employees achieve their best

You are high energy, not satisfied with sitting still, always looking to stay busy

You are organized and detail oriented, meticulous about getting things done right and on time

You enjoy educating and coaching individuals on service delivery

What you will do

● Manage the performance of staff, including scheduling, coaching, training, and discipline

● Ensure guests are satisfied with our service by conducting “table talks” and being able to diagnose and resolve issues timely

● Oversee inventory management for food and bar ensuring accuracy and timeliness in ordering and managing the inventory

● Review applications and interview candidates for hourly positions and recommend them for hire if they are a good fit for our culture

● Ensure compliance with safety, sanitation, food handling, liquor laws, and responsible alcohol service guidelines

● Create a safe and fun working environment by following our core values and operational goals

● Work collaboratively with other establishment managers, safety, training and human resources in the performance of all people management responsibilities

What you bring

● 5 years of experience working in restaurants and at least 3 years in a management role

● Experience using a POS such as Aloha and Restaurant 365 (preferred)

● Experience with interviewing and hiring hourly staff

● Experience with inventory control

● Food Handlers, TABC and Food Manager Certifications

● The ability to work variable full time hours per week, more than 40 hours, including evenings, weekends, and holidays as needed

● The ability to stand for a prolonged period of time

● The ability to lift and carry up to 20 pounds

● Working knowledge of all federal, state, and local laws as it pertains to the restaurant industry

● Proven willingness and enthusiasm to embrace personal performance development coaching and instilling the same to develop employees, control costs, and provide outstanding guest experiences

● Effective communication as all levels of the organization

● A self-starter with a positive and hospitality-driven, people-centric focus

● An effective leader with the capacity to maintain control in high-pressure situations

What you get

● Competitive pay and benefits, including comprehensive healthcare, 401k plan, PTO, meal discounts, flexible scheduling, pet insurance and much more!

● The experience of working with a strong, highly engaged team continuing to grow a one of a kind, truly iconic, legendary Texas brand.