Job Description

Appointment Center Specialists utilize customer service skills not to de-escalate, but to create a positive first impression and emphasize everything Groundworks has to offer.

You will be the first point of contact with potential customers and responsible for creating a positive first impression for our brands.

You will answer calls in a fast-paced call center environment, as well as input customer data and schedule free, no obligation inspections using company software. You will also make warm outbound calls (no cold calling!) to interested homeowners to increase their total appointments scheduled each day.

We offer base pay + bonus for every appointment scheduled.

Average potential earnings for this opportunity is $20-25 an hour, however, earnings are unlimited based on performance!

This is an in-office position at our Virginia Beach, VA headquarters.

What we provide for our employees:

• Unlimited earning potential in a professional work environment
• Promotion and leadership opportunities
• Long-term employment opportunities
• Full-time positions
• Benefits including Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match, and paid time off including 6 holidays.

Job Responsibilities:

• Answer inbound calls and make warm outbound calls using an automated dialer. All calls are warm, no cold calling!
• Must be positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy
• Schedule advertised free inspection and estimate appointments
• Guide incoming prospective clients to meet with our Certified Field Inspectors
• Maintain customer information
• All other duties as necessary

Qualifications

• Good phone skills and a competitive nature
• Must be comfortable using computers
• Must be able to work every other weekend

Additional Information

Groundworks® is the nation's leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.

With more than 50 locations across the USA, Groundworks is the fastest-growing foundation solutions company in the country! Recognized as a Top Workplaces USA™ company and offering ownership for everyone , we're building something that just can't be replicated. And we're on a mission to change an industry like never before!

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. That's why we're proud to be the Groundworks Tribe! Our shared culture, resources, work ethic, and even the lingo we use unites us as \ #OneTribe.

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping over 1.5 million homeowners protect and repair their most valuable asset – their home.

When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history. It’s the Groundworks difference!

So come and help us make history. Join our Tribe!

**\ #Groundworks #StrongerTogether #OneTribe **

Groundworks companies include these extraordinary brands:

A1 Sewer & Drain
AFS
Alpha Foundations
AquaGuard
Baker's Waterproofing
Basement Authority of West Virginia
BQ Basements & Concrete
Complete Basement Systems
Dry Pro Foundation & Crawlspace Specialists
Florida Foundation Authority
Foundation Recovery Systems
Foundation Repair of Western Colorado
Foundation Support Specialists
Foundation Systems of Michigan
Groundworks
Indiana Foundation Service
Innovative Basement Authority
JES Foundation Repair
Mount Valley Foundation Services
Ohio Basement Authority
Ohio Basement Systems
Peak Structural
Tar Heel Basement Systems

For more information about Groundworks, visit https://www.groundworkscompanies.com.

#INDGW

#ZR