Job Description

VERINT KNOWLEDGE A REQUIREMENT

Group Elite Communications - Denver, CO

Remote Position - Work From Home/Travel to Customer Sites

www.groupelite.com

The main function of the Contact Center Trainer & Consultant is to deliver end user training on the Verint Systems product lines while proposing new processes, providing best practices and lessons learned. We are looking to hire skilled candidates within the contact center Quality and Speech areas. Must reside within 1 hour drive to major airport. CURRENT usage in a contact center environment on one of the following platforms REQUIRED:

· Verint Recording, Quality and Speech Analytics platform v11.x and/or

· Verint Recording, Quality and Speech Analytics platform v15.x

Experience, Knowledge and Skills:

· 3+ years of experience working with the Verint Recording, Quality and Speech Analytics platform(s) 11.x and/or 15.x platform(s)

· Driven, independent self-starter with flexibility to the changing schedules of customer's needs

· Able to communicate, document and provide system and industry specific knowledge to customer

· Develop and deliver best practices and visual aids for end users

· Provide product demonstrations

· Collaborate with consultants, trainers, engineers and sales teams

· Strong written and verbal communication skills

· Experience identifying business problems and proposing effective resolutions

· Able to learn new technology and/or product enhancements

· Must be organized and able to commit and deliver according to timelines

· Able to work independently but must be a team player

· English required, additional languages a plus. Looking for Spanish and French-Canadian speakers.

EDUCATION:

• Bachelor degree in Education/Computer Science preferred
• Certification in the following: Verint WFO/ Microsoft/Avaya/Cisco - an advantage

Group Elite Communications is an Equal Opportunity/Affirmative Action Employer, M/F/D/V

Company Description

Group Elite Communications Inc. (GEC) specializes in customer interaction solutions that optimize customer experience and enhance efficiencies. GEC utilizes our team’s industry expertise and proficiency in numerous verticals to offer exceptional design, installation, training, consulting and support services. Group Elite’s success is driven by an innovative and committed team that has a combined 100+ years of experience in contact center management, technical support, and Back Office. This experience allows GEC to offer exceptional service with a deep technical expertise and unmatched speed of deployment.