Job Description

Reporting to the Senior Revenue and Reservations Manager, the Group Housing Manager is responsible for overseeing the group room block management process from start to finish. This includes managing group reservations, ensuring accurate room block utilization, and working closely with Sales, Events, and Revenue teams to optimize group business performance. The Group Housing Manager supervises the Group Housing Coordinator and other relevant team members. Responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offers professional, engaging, and friendly service.
• Manage and oversee all aspects of group room block reservations, including monitoring pick-up, cut-off dates, attrition, and rooming lists.
• Maintain daily communication with Sales, Events, Revenue and Accounting teams to ensure proper group room block management and alignment with revenue strategies.
• Oversee the Group Housing Coordinator and support their professional development and day-to-day operations.
• Ensure accurate input and maintenance of group blocks, rates, and billing instructions in the Property Management System (PMS).
• Participate in pre-convention meetings and support on-site group arrival experiences when necessary.
• Generate group-related reports including pick-up reports, pace reports, displacement analyses and any additional reports daily, weekly, monthly and quarterly reports as required
• Lead and manage all aspects of the Reservations department and ensure all service standards are followed
• Coordinate VIP and special group arrangements with Front Office and Housekeeping.
• Ensure group blocks comply with hotel policies regarding cut-off dates, attrition clauses, and billing requirements.
• Attend Revenue and Group Resume Meetings as required.
• Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
• Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
• Balance operational, administrative and Colleague needs
• Conduct regular departmental meetings to maintain team alignment and performance.
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous hotel experience is required
• Previous leadership experience in a similar role required
• Previous experience with a Property Management system required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

This position requires:

• Frequent sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting, walking and standing
• Occasional ascending or descending ladders, stairs and ramps

Required Education and Experience

• Bachelor degree in Hotel Management or Business preferred
• Hospitality industry experience

Additional Information

Your team and working environment:

A team of Heartsits that are committed to working together, supporting each other, and providing the best guest experience. Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabirc of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportuity Employer. EOE/M/F/D/V

All your information will be kept confidential according to EEO guidelines.